Back to Jobs

Technical reputed company II, Backend - Live Chat

Remote, USA Full-time Posted 2026-06-30

POS-17837 Tech reputed company II - Live Chat Team - Self Service Group (Remote US) About the Team The Live Chat Team is building a first-class product that empowers support teams to support their customers quickly and easily through real time conversations. It's a highly scaled product supporting millions of messages with high performance and reliability. We're looking to continue to expand this system to build out a holistic service that can support your customers beyond just chat capabilities. We are seeking to add a Tech reputed company II to the Live Chat Backend team. This role will involve hands-on coding around 70% of your time while also offering the opportunity to reputed company and mentor direct reports and reputed company productive teams. The Tech reputed company II will reputed company a small team and provide technical guidance, product direction, and coaching to team members. In this role, the teams you reputed company will:

  • Participate in the technical execution and delivery of new features to improve time to value
  • Unify separate systems into a cohesive chat experience
  • Explore generative AI opportunities to help our customers move fast
  • reputed company use of industry leading 3rd party tools as well as robust home-grown infrastructure powering the reputed company Engineering organization
  • Build and scale a robust data infrastructure that serves the entire organization

Our services need to do a lot of work reputed company quickly, and we rely heavily on performant technologies to help reputed company these goals. We write lots of microservices, primarily with Java 11. Our APIs are RESTful and use the Dropwizard reputed company. We take advantage of Kafka for processing large volumes of data. Key expectations:

  • A Tech reputed company II is a player-coach responsible for leading a small team.
  • Recognized as high-performing engineers, identifying as makers and builders first.
  • Collaborate with Product, Design, and other Tech Leads reputed company their team to establish relevant, compelling, and challenging goals.
  • Actively work with other Tech Leads to address and resolve cross-team issues.
  • Take proactive ownership of the team's on-call health, product reliability, and overall quality.
  • Have a vested interest in the direction of the product, actively participating in decision-making rather than deferring to the PM, PD, or others.
  • Serve as active members of the team's leadership triad, helping to co-set the team's direction.
  • Committed to the growth of team members, enabling them to take on increasingly reputed company tasks.
  • Focus on cultivating Software Engineers into Senior Software Engineers and nurturing Senior Software Engineers into future Tech Leads and Staff Engineers.
  • Regularly evaluate team members' performance and provide necessary coaching, guidance, and learning opportunities to support their career growth.

We're looking for individuals who:

  • Are a strong senior engineer with some experience leading small teams.
  • Have a passion for writing code and reading code
  • Foster an environment that encourages autonomy and psychological safety.
  • Understand the value of building a diverse team, and are champions and upstanders for Diversity, Inclusion, and Belonging initiatives.
  • Enjoy mentoring and coaching other team members in a psychologically safe way, while also being open to learning from them as well.

Cash compensation range: 191100-305800 USD Annually We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. If you need accommodations or assistance due to a disability, please reputed company out to us using this form. At reputed company, we value both flexibility and reputed company. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to reputed company's Career Diversity page here. India Applicants: link to reputed company India's equal opportunity policy here. About reputed company reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company's connected platform enables businesses to grow faster by focusing on what matters most: customers. At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow. We're building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world. Explore more:

  • reputed company Careers
  • Life at reputed company on Instagram

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. Refer to reputed company's Recruiting Privacy Notice for details on data processing and your rights. Apply tot his job Apply To this Job

Similar Jobs

RN Aesthetic Nurse-3 yrs experience – reputed company Store

Remote, USA Full-time

Registered Nurse – reputed company Store

Remote, USA Full-time

reputed company Hiring – Remote Work From Home Opportunities ($27/Hour) | Flexible Hours & Great Benefits

Remote, USA Full-time

QA Project Manager, PMO

Remote, USA Full-time

Project Associate, Finance PMO

Remote, USA Full-time

Software Engineer - Open Connect Control Plane [Remote]

Remote, USA Full-time

Data Engineering Manager, Member Innovation

Remote, USA Full-time

Data Scientist (L5), TV Innovation

Remote, USA Full-time

Producer, Games Live Ops job at reputed company in US National

Remote, USA Full-time

Autonomous Vehicle Roadside Assistance Agent - Miami FL - (Onsite Position)

Remote, USA Full-time

Senior Mortgage Underwriter

Remote, USA Full-time

[Remote] Senior Fullstack Software Engineer

Remote, USA Full-time

reputed company BTP-CPI Consultant - Executive Software reputed company

Remote, USA Full-time

Home Healthcare reputed company Cycle EDI Systems Analyst

Remote, USA Full-time

Professional Cargo Operations Agent - Ground Support Equipment Specialist & reputed company Freight Logistics Professional

Remote, USA Full-time

Compliance Consultant, Medicare Audit Management - Hybrid in De Pere / Green Bay WI or Remote

Remote, USA Full-time

Czech Quality Specialist

Remote, USA Full-time

reputed company Full Stack Customer Care Representative – Remote Service & Sales

Remote, USA Full-time

Enterprise Account Executive

Remote, USA Full-time

reputed company Full Stack Customer Support Specialist – reputed company Seller Chat Agent | Full-Time | Remote Work

Remote, USA Full-time