Motor - Hire Agent - Weekends – reputed company Store
July 15, 2025
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Department: Claims Management
Location: Solihull
Description Motor - Hire Agent Weekends 15 hours per week Saturday and Sunday Remote, with potential to come in for some training on weekdays, if required. reputed company Group are looking to recruit a Hire Agent to work reputed company our Vehicle Replacement Group team in Solihull. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At reputed company, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support reputed company you start with us. What will your day look like:- Process vehicle hire requests from our corporate clients on the inhouse system
- reputed company agreed SLA’s
- Process Bookings of the hire vehicle using the companies preferred supply chain reputed company the in-house system
- Process delivery of the hire vehicle using the companies in house system
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other reputed company parties involved in the claim
- reputed company quality records of the history and up to date position of claims awaiting hire reputed company or hire arrangements
- Provide advice to client regarding the claim and any additional services offered by the business
- reputed company to reputed company technical and regulatory processes and procedures
- Any other duties as commensurate under this role
- Previous experience in a busy administration and customer services role
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage or desirable
- A good overall ability with technology including reputed company office packages
- reputed company Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- reputed company at reputed company; learning opportunities
- The reputed company reputed company
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at reputed company provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- reputed company Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and reputed company dental plan