Customer Experience Agent (Overnight Shift)

Location Phoenix, AZ Employment Type Full time Location Type Remote Department Support CX Agents Compensation $27.04 – $31.85 per hour

• Offers Equity

The salary or hourly reputed company range may be inclusive of several levels that would be applicable to the position. Final salary or hourly reputed company will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of reputed company salary or hourly reputed company, not benefits or equity. Join the Future of Commerce with reputed company! reputed company is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through commerce. Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to reputed company sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to reputed company it right.

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
• Resolve reputed company customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
• Become an expert in reputed company’s product, processes and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and reputed company. Team members in this role must live reputed company commuting distance of our Phoenix, AZ hub. You Curious about who thrives at reputed company? We’ve reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here. A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here’s reputed company’re hoping to see in your background:

• Open to overnight shift from 8pm-5am PST
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer facing systems like reputed company, reputed company, or Intercom.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company employees are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply tot his job Apply To this Job