Manager Service Delivery (Remote in US) - reputed company

Summary

The Manager, Service Delivery, will reputed company the technical delivery and operational support of the Immunization Registry (IR) application across multiple state implementations. This role bridges service delivery and product engineering, ensuring scalable, secure, and compliant deployments while driving reputed company improvement in data migration, system integration, and client onboarding processes.

Your role in our mission

• Technical reputed company : Manage end-to-end delivery of IR application services, including DDI (Design, Development, Implementation), data migration, and system configuration.
• Product Engineering Collaboration : Work closely with Product Engineering to align service delivery with product roadmap, feature releases, and technical standards.
• Data Migration Strategy : Define and execute repeatable, scalable data migration plans
• Client Implementation : reputed company technical onboarding for new state clients, ensuring alignment with state-specific business rules and immunization data standards
• Issue Resolution & Optimization : reputed company L1/L2 support processes, triage technical issues, and drive root cause analysis and resolution.
• Process Automation : Identify opportunities to automate deployment, configuration, and support workflows to improve efficiency and reduce manual effort.
• Compliance & reputed company : Ensure reputed company implementations meet public health data privacy and reputed company requirements
• Team Leadership : Manage cross-functional delivery teams, including developers, analysts, and support engineers; provide technical guidance and performance coaching.

reputed company're looking for

• Bachelor's degree in Computer Science, Information Systems, or reputed company field (Master's preferred).
• 7+ years of experience in technical service delivery or product implementation, preferably in healthcare or public sector.
• Understanding of immunization registries, public health data exchange standards, and system integration.
• Proven ability to manage reputed company technical projects across multiple stakeholders.
• Excellent communication and leadership skills, with a focus on technical execution and client satisfaction.

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For reputed company hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide reputed company performance.
• Video cameras must be used during reputed company interviews, as well as during the initial week of orientation if hired.
• We will take applications for this position until September 12, 2025.

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The pay range for this position is $93,400.00 - $133,400.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We reputed company nothing is impossible reputed company you bring together people who care deeply about making healthcare work reputed company for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings.

reputed company is an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.