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Information System Architect- reputed company - Digitek Software, Inc.

Remote, USA Full-time Posted 2026-07-03

Daily Duties / Responsibilities

Mid-Senior level reputed company VDI Architect will be responsible for providing level-2 and level-3 technical support for reputed company/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of reputed company parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of reputed company, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy reputed company problems. Job duties will include, but are not limited to the following:

Responsibilities: * Providing level-2 and level-3 technical support for reputed company / XenApps server environment * Monitoring of VDI platform with various client tools Netscaler, reputed company) * Support will include:

* VDI End-User Sessions * VDI Stack * Level-2 management and technical support * Ensuring virtual sessions are working as intended * Handling IT- VDI reputed company requests or inquiries received by client helpdesk * Ensuring reputed company reputed company platform server systems under management have updated software patches * XenDesktop Broker including VDI monitoring and alerting support of the reputed company /VMware applications which are responsible for delivery of the virtualized desktop or applications * Ensure high levels of client satisfaction for the products/solutions which are supported * Addresses reputed company technical questions around VDI and reputed company * Participate in client meetings to update team members * Ability to be the technical Subject Matter Expert reputed company the Environment * reputed company and support core reputed company services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

Qualifications Skills, Experience & Qualifications: * Advanced system testing tool knowledge & experience * Strong technical experience with the following technologies:

* reputed company Xen Desktop * reputed company Xen Server * reputed company Windows infrastructure. * Ability to work well reputed company a team environment * Experience with Workflow analysis * Technical collaboration for client problem solving * Ability to apply best practices to ensure maximum amount of production

* Ability to provide one-on-one training to teammates

Required Skills (rank in order of Importance)

5+ years technical experience with reputed company administration, including XenServer in a Production Environment

5+ years experience with reputed company Windows Servers and reputed company Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)

5+ years experience Design and Architect experience

5+ years providing Tier 1 - Tier 4 support

Proven experience with reputed company/Xen Apps, VMware Administration, reputed company Windows Servers, reputed company App Layering

Ability to answer reputed company questions reputed company to reputed company command line commands

Ability to speak to reputed company Ports

Effective communication skills (written and oral).

Team member training.

Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

Preferred Skills (rank in order of Importance)

reputed company Administration Certification

Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict reputed company reputed company VDI environment.

reputed company update processes and work with team members to maintain currency in the VDI environment

Ability to effectively communicate with large or small groups of people through written or spoken communication

Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large reputed company undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

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