Customer Success Manager

Flowhub is the full retail ecosystem for cannabis. We power the nation’s most successful dispensaries with everything they need to run, grow, and scale — from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API.

Our product suite — Flowhub Maui, Flowhub Pay, Greet®, Stash®, and View® — plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries don’t just keep up — they get ahead.

Flowhub is not a “clock in, clock out” company. We’re a team of A players: driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you’re looking for a place to coast, you won’t last here. If you want to grow faster than you thought possible, read on.

The Role

We’re hiring Customer Success Managers (CSMs) who know what it takes to run a dispensary and want to scale that expertise to impact the entire industry. This is not your average CSM gig — it’s part operator, part strategist, and part executive advisor.

You’ll own a portfolio of Flowhub’s mid-market and enterprise customers, serving as their trusted partner. You’ll run quarterly business reviews, drive adoption across our product suite, and make sure our customers hit their most important outcomes. One day you’ll be deep in the workflows of a multi-store operator, the next you’ll be sitting across the table from private equity investors advising on retail efficiency and compliance.

What You’ll Do

• Own a book of high-value customers and become their go-to advisor.

• Build and maintain strong relationships with dispensary executives, operators, and investor groups.

• Lead quarterly business reviews (QBRs) to align Flowhub with customer goals.

• Drive adoption of Flowhub Maui, Ecom, Pay, Greet®, Stash®, and View®.

• Spot risks early, resolve issues fast, and protect renewals.

• Partner with Sales, Support, and Product to ensure the customer voice drives improvements.

• Track customer health and ROI with data, not guesswork.

• Live our values daily — high performance, low ego, accountability — and use your industry expertise to challenge the status quo in service of our customers and Flowhub.

About You

• You’ve been a dispensary GM, retail director, or multi-store operator and crushed it.

• You understand cannabis retail operations, compliance, and customer experience inside and out.

• You’re comfortable with executives and investors — you can hold the room.

• You’re a relationship-builder with high EQ and a consultative style.

• You thrive in a fast-paced, results-driven, “A players only” culture.

• You want to grow your career at a company where mediocrity has no place.

• You are insatiably curious and question everything

Why You’ll Love Flowhub

• Mission-driven impact: Help the best dispensaries in the country scale smarter and faster.

• High-performance culture: Work with top performers who push you to be your best.

• No bureaucracy, no politics: Just results, accountability, and teamwork.

• Compensation and growth: Competitive salary, benefits, and real opportunity as Flowhub scales.

⚡ Join Flowhub if you want to do the best work of your career, with people who expect nothing less. This role is open to anyone within the United States, except candidates in CA, NY, OR or WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.

Base Salary $80,000 - 90,000 with an OTE of $100,000 - $110,000 + Equity