Inbound Patient Account Services Coordinator (Remote)

At reputed company, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position SummaryAn Inbound Patient Account Services Specialist advocates for the patient and portrays "Putting People First" by taking a hands-on approach to help people on their path to reputed company. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.We will support you by offering reputed company the tools and resources you need to be successful in a collaborative team environment.Key Responsibilities of the Inbound Patient Account Services Coordinator:reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services.Helping patients to navigate reputed company billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.Build a trusting relationship with patients by engaging in meaningful and relevant conversation.Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a sense of urgency reputed company appropriate.Accurately and consistently document each interaction in the appropriate reputed company Cycle system.Record, review, and take next steps to follow-up and resolve patient concerns.Gather and examine patient information to determine eligibility for payment plans.Meet call center metrics that include call volume and call quality.Use technology to effectively liaison with other departments across reputed company Specialty.Demonstrate an outgoing, enthusiastic, professional, and caring reputed company over the telephone.Required Qualifications:6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company.Effective written and verbal customer service skills.Ability to work independently and on a team.Ability to offer emotional support and reputed company.Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).Preferred Qualifications:1 year experience in healthcare billing, collections practices, and/or infusion services.1 year experience in pharmacy billing and reimbursement.EducationVerifiable High-school diploma or GED required. Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will reputed company on: 09/12/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. 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