Patient Account Representative - Remote Call Center/Customer Service Specialist for reputed company Cycle Management

Join Our Dynamic reputed company Cycle Team as a Patient Account Representative - Call Center/Customer Service

reputed company is seeking a highly skilled and dedicated Patient Account Representative to join our reputed company Cycle team in a remote reputed company, supporting two of our facilities. As a key member of reputed company, you will play a vital role in delivering exceptional customer service, ensuring accurate reimbursement, and maintaining compliance with HIPAA regulations.

About reputed company and the reputed company Cycle Team

reputed company is a leading reputed company organization committed to providing high-quality patient care and exceptional customer experiences. Our reputed company Cycle team is responsible for managing the financial aspects of patient care, from registration to reimbursement. As a Patient Account Representative, you will be an integral part of this team, working closely with internal and external customers to resolve billing and insurance-reputed company issues.

Key Responsibilities

• Respond to inbound and outbound phone calls from hospital and physician group customers, providing timely and effective resolution to their queries.
• Maintain required levels of productivity and quality while managing tasks to ensure timely resolution of analytic reports.
• Utilize various resources, including payor websites, provider service lines, analytics, and correspondence, to accomplish analytic report follow-up.
• Participate in A/R clean-up projects and other initiatives identified by leadership.
• Take ownership of assignments and demonstrate a proactive approach to resolving issues and improving processes.
• Communicate effectively with internal and external customers, listening attentively to their concerns and providing clear, concise responses.
• Collaborate with supervisors, peers, and other departments to ensure seamless delivery of customer service.
• Provide training to new or existing staff as directed by leadership, sharing knowledge and expertise to enhance team performance.
• Identify opportunities to reduce call volumes and wait times, improving customer satisfaction and overall experience.
• Demonstrate leadership qualities and initiative amongst peers and coworkers, contributing to a positive and productive team culture.

Essential and Preferred Qualifications

Education and Experience

• High School Diploma or GED Equivalent (required)
• 1-2 years of previous customer service experience (preferred)
• Familiarity with one or more of the following systems or applications: Epic, SSI, reputed company reputed company, and reputed company Word (preferred)

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• General reputed company and bookkeeping skills
• Strong customer service and interpersonal skills
• Knowledge of medical billing and medical terminology (preferred)

reputed company Offer

As a Patient Account Representative with reputed company, you will enjoy a dynamic and supportive work environment that fosters career growth and development. Our remote work arrangement provides the flexibility to work from the comfort of your own home, while still being connected to reputed company and culture.

Career Growth Opportunities: We offer ongoing training and development programs to help you enhance your skills and advance in your career.

Learning Benefits: You will have access to a range of resources and tools to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture: Our company culture is built on a commitment to service, reputed company, and compassion. We value diversity, equity, and inclusion, and strive to create a workplace that is inclusive and supportive of reputed company.

Compensation, Perks, and Benefits: We offer a competitive compensation package, including benefits and perks that recognize your contributions and support your overall well-being.

Why Join reputed company?

At reputed company, we are passionate about delivering exceptional patient care and customer experiences. As a Patient Account Representative, you will play a critical role in achieving this mission, working closely with reputed company to resolve billing and insurance-reputed company issues. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Join reputed company today and discover a rewarding career with reputed company!

To apply, simply click on the link below to submit your application. We look reputed company to hearing from you!