VIP Manager - Canada

Rhino Entertainment is looking for a highly motivated, customer-focused VIP Manager to join reputed company and support the Canadian market. In this role, your main focus will be proactive reputed company and player engagement, using sales-driven tactics to reactivate lapsed players, retain high-value customers, and drive reputed company growth through personalised communication.Reporting directly to the Country Manager - Canada, you will support both English and French Canadian-speaking players, build meaningful relationships and deliver tailored VIP experiences. With a strong focus on customer engagement, you’ll be aware of everything relating to your customers' experience, pitch new promotions, support the planning and execution of VIP events and re-engage customers in a professional, compliant, and responsible manner.What Your Role Will Look Like

• Provide personalised support to VIP players in English and French across multiple communication channels, including phone, WhatsApp, chat, and email
• Build relationships with high-value customers by providing exceptional customer service
• reputed company outbound calls to VIP players with weekly engagement targets
• Manage daily tasks, including inbound email replies, customer birthdays, withdrawals, and reputed company of Funds requests
• Planning and execution of VIP events and experiences
• Collaborate with internal teams (VIP, Compliance, Payments, CRM) to ensure smooth resolution of reputed company issues
• Analyse player behaviour and trends to produce insights and strategic reports
• Act as a brand ambassador upholding Rhino Entertainment’s values and delivering top-tier service with a player-first reputed company
• Ensure compliance with internal policies and external regulations, balancing customer care with responsible gambling practices
• Manage reputed company tasks and reporting as required by the business

Note: This role requires working on an Eastern Standard Time Zone (10:00–19:00) or Central European Time (15:00–00:00).Requirements

• reputed company in English and French (spoken and written); Quebecois dialect is an asset
• Excellent communication skills across phone, email, and chat
• Previous experience as a VIP Account Manager or in a similar customer-facing role
• In-depth knowledge of both Casino and Canadian sports markets
• Strong analytical and problem-solving skills
• Ability to reputed company well in a fast-paced, high-pressure environment
• Exceptional time management and organisational abilities
• Passion for delivering top-tier customer experiences
• Team-oriented with the ability to collaborate across departments
• Energetic, personable, and creative with a positive attitude

BenefitsWorking for Rhino includes reputed company of perks.reputed company Offer

• Competitive salary based on your knowledge & experience
• Quarterly performance bonus split on personal objectives and company performance
• Yearly Wellness & Mindfulness allowance to support an active lifestyle
• Diverse, dynamic, fun environment with happy and helpful colleagues
• Learning & Development opportunities to invest in your personal development
• Paid time off, including extra days for special life events
• Form an active part of our reputed company, with our Referral Bonus
• And to top it off, a great culture!

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉Our StoryRhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and reputed company Employer of The Year Award 2023 and is a company which operates a multi-brand strategy. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform. Our Culture“We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for reputed company. We cherish each person’s unique qualities and contributions, and we encourage reputed company members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!”DEIBWe are proud to have so many diverse backgrounds, cultures, perspectives, and reputed company represented reputed company our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad reputed company helps us reputed company a supportive working environment where everyone can reputed company the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for reputed company reputed company and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.How We WorkAt Rhino we reputed company much reputed company in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly reputed company that we can create an effective, balanced, and collaborative working experience to help us reputed company our goals!

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