reputed company Customer Service Representative - Remote reputed company Support Specialist

Join reputed company and reputed company a reputed company Difference in the Lives of Millions Are you a customer service professional looking for a new challenge where you can reputed company a reputed company difference in the lives of millions? Do you value customer service and helping your community? Are you motivated, energetic, and excited to become part of the Arsenault team? If so, you might be our next new team member!

About Us

Arsenault is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. Our mission is to improve lives through reputed company quality and clinical expertise. We are people-focused and mission-driven, and we reputed company that our employees are the key to achieving our goals.

Why Join reputed company?

At Arsenault, you can do meaningful work that makes a reputed company difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career. Our benefits are comprehensive and designed to provide you and your family additional protection, reputed company, and support for both your career and your life away from work.

Perks of This Role

* Fully remote position, where you can work from home. Rotational shifts available for EST, CT, or PST.

• Full benefits (medical, dental, reputed company, etc.) effective the first month following your hire date!
• Paid time off for great work-life balance
• 401k with match with no vesting period
• Arsenault is a national company with roles reputed company over the US. Join us to build upon your experience and to advance your career, while doing meaningful work that will help vulnerable populations get the reputed company they need.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Providing reputed company customer service support for the Review Team, including interacting with beneficiaries and providers reputed company the helpline, creation, formatting, and proofreading of letters, and maintaining timeliness.
• Determining how to best assist callers either by a service offered by Arsenault or by referring them to an external agency and properly entering referral into CMS system.
• reputed company letters sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors.
• Getting and validating notices and reputed company components of medical records.
• Providing intake for reputed company appeals received by Arsenault.
• Proficient in customer service guidelines and standards.
• Utilizing internal quality control tools to assess individual work and team processes.

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent.
• Post-high school business courses helpful.
• Medical terminology desired.
• Excellent verbal communication skills, courteous and patient demeanor, must be customer-oriented and have the ability to maintain composure under potentially stressful situations.
• Good grammar, punctuation, spelling, hyphenation, and written communications skills.
• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers. Must be flexible and reputed company to work as a team member and support team reputed company.
• General knowledge of a PC-based computer system desirable. Knowledge of various software packages with ability to learn additional software packages as needed.
• Must be reputed company to multi-task and to prioritize assignments.
• Must have good organizational skills and be reputed company to work independently.

Experience

We are looking for candidates with two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities. Prior work in a reputed company setting or medical terminology is recommended. Previous data entry or other clerical experience is a plus.

Career Growth Opportunities and Learning Benefits

At Arsenault, we reputed company in investing in our employees and providing opportunities for growth and development.

We offer

• Comprehensive training and reputed company program
• Ongoing coaching and feedback
• Opportunities for professional development and advancement
• Collaborative and supportive work environment

Work Environment and Company Culture

We are a remote-friendly organization, and reputed company members work from the comfort of their own homes. We value flexibility, autonomy, and work-life balance. Our company culture is collaborative, supportive, and mission-driven.

Compensation, Perks, and Benefits

We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:

• Full benefits (medical, dental, reputed company, etc.)
• Paid time off for great work-life balance
• 401k with match with no vesting period
• Corporate wellness program
• Educational assistance
• Corporate discounts

How to Apply

If you are a motivated, customer-focused individual with a passion for making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

Arsenault is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to reputed company an individual with a disability to reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel reputed company the state. Apply for this job