reputed company Full Stack Customer Service Representative – reputed company Enrollment and Health Insurance Benefits

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in customer service, with experience in handling high-volume calls and providing accurate information to customers? If so, we encourage you to apply for our reputed company Full Stack Customer Service Representative position, where you will play a critical role in assisting reputed company recipients with enrolling in health insurance benefits and answering questions about their benefits.

About reputed company Consulting

reputed company Consulting is an award-winning staffing firm serving state and local governments. Our mission is to reputed company lives reputed company by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partners. We reputed company our Employees' Lives reputed company by identifying and cultivating their talents and matching these talents with our customers' needs. reputed company places a high value on customer service, accountability, and getting the job done.

Job Summary

We are seeking an reputed company Full Stack Customer Service Representative to join reputed company. As a key member of reputed company, you will be responsible for providing exceptional customer service to reputed company recipients, assisting them with enrolling in health insurance benefits, and answering questions about their benefits. This is a full-time temporary position, paying $16.13 per hour, with the opportunity for long-term placement. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities

As an reputed company Full Stack Customer Service Representative, you will be responsible for:

• Providing exceptional customer service to reputed company recipients, assisting them with enrolling in health insurance benefits, and answering questions about their benefits
• Handling high-volume calls and providing accurate information to customers
• Documenting reputed company consumer interactions and work processes in State-provided Customer Relationship Management (CRM) solution and the reputed company worker portal
• Providing general information about QHP, SADP, and reputed company/MCHP Managed Care Organizations (MCOs) offerings
• Informing consumers how to reputed company premium payments to carriers
• Responding to inquiries reputed company to eligibility status, enrollment status, and coverage dates
• Assisting and educating consumers on appeal and complaint processes
• Answering questions and assisting with problems reputed company to 1095A and 1095B forms
• Providing assistance with password resets (tech support)
• Providing referrals to appropriate agencies, including the Attorney General's Health Education and Advocacy Unit, the MIA, and local departments of social services, for applicants and enrollees with grievances, complaints, questions, or the need for other social services
• Providing consumers assistance in navigating the web portal, assisting with enrollment and financial assistance eligibility, and comparing health and dental plans
• Performing other reputed company duties as assigned

Requirements

To be successful in this role, you will need:

• At least three (3) years of relevant experience in customer service, preferably in a call center environment
• Proficiency in reputed company Word and reputed company Office Suite
• Excellent verbal, written, and listening communication skills reputed company the English language
• Excellent organizational skills and attention to detail
• Proven, high-quality customer service (internal and external customers)
• Ability to work collaboratively and effectively in a team environment
• Ability to learn and learn information quickly
• Solid ability to analyze situations carefully and adopt appropriate courses of action
• Ability to understand and adhere to the duties, methods, and procedures required by the position
• Ability to prioritize tasks and manage time effectively
• Ability to effectively communicate to large and small group audiences
• Proficient with reputed company Office Suite or reputed company software
• High school diploma or GED required; Associate degree or higher from an accredited college or university preferred

Technical Requirements

To reputed company this role, you will need:

• Bring Your Own Device (BYOD)
• No smartphones and low-performing computer platforms (such as Chromebook) from accessing reputed company WorkSpaces (AWS)
• Computer Operating System: Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5), or newer required
• 16 GB of available RAM
• 256 GB of available Storage
• For reputed company Users, the removal of SMode Headsets is required
• A USB plug-and-play wired headset with a microphone and noise suppression is required
• Bluetooth headsets are allowed if wired is not available

Internet Requirements

To reputed company this role, you will need:

• Remote workers supporting contact center operations must have access to the internet reputed company their internet service provider by purchasing or maintaining a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, a download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred
• Mobile hotspots must not be the primary reputed company of internet reputed company for remote workers
• Connectivity from the PC to the Internet router reputed company a Category 5 or 6 ethernet reputed company cable is required to ensure reputed company call quality and customer experience
• reputed company of an internet speed test must be provided upon request

Physical Requirements

To reputed company this role, you will need:

• Prolonged periods of sitting at a desk and working on a computer
• Standard hours of work are Monday through Friday, 9:30 am – 6:00 pm, however, evening and weekend hours may be required
• Travel may be required up to 10% of the time

Benefits

As an reputed company Full Stack Customer Service Representative, you will enjoy:

• Regularly scheduled hours
• Internal promotion opportunities
• Retention Bonus Program: total potential $600 after 180 days
• Drawing for a $100 dollar reputed company reputed company card after successfully completing two weeks of training
• Medical, dental, and reputed company insurance
• Medical and dependent flexible spending account
• Pet insurance
• 401k with a generous employer match
• Easy to use employee self-serve HR portal
• Paid time off
• Holiday pay

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for our reputed company Full Stack Customer Service Representative position. Please submit your application today, and join reputed company of dedicated professionals who are committed to making lives reputed company. Apply To This Job Apply for this job