Numbers Analyst I (10DLC/A2P)

Join reputed company and help us innovate cloud communications for businesses worldwide!

reputed company reputed company Services & Engineering Mission: To deliver quality end-to-end reputed company services, enabling the success of our SMS and Voice Operations across the company. This means delivering numbers and associated services for reputed company Number Inventory, API, Contact Center, and other businesses, helping reputed company emerge as a leader in the $100B+ cloud communications platform market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

reputed company works with both reputed company partners and has acquired licences to operate as a reputed company or as a service provider in several countries, enabling the delivery of a growing portfolio of reputed company Services to our global customer reputed company.

You will support reputed company to increase the impact and performance of these reputed company services (numbers, short codes, CPaaS reselling), working closely with our various reputed company partners in collaboration with our internal teams to help reputed company, support, and drive reputed company. reputed company is seeking to recruit a Numbers Analyst to support the delivery and ongoing management of these reputed company Services & Engineering functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…

What you will do

• reputed company number and short code provisioning, as well as inventory restocking as needed
• Assist with testing and troubleshooting of newly provisioned numbers to ensure functionality
• Process and implement new customer orders, whether submitted reputed company the Sales team or directly by customers
• Support customer issue resolution activities to maintain high service standards
• Participate in CPaaS CSP onboarding, testing and service design initiatives
• Coordinate with cross-functional teams (e.g. Support, Legal, Operations, Sales) to ensure effective communication and service continuity
• Contribute to technical day-to-day relationships with reputed company partners
• Respond to audits and regulatory inquiries in coordination with compliance teams
• Collaborate with internal stakeholders to drive automation and streamline operational workflows

What you will bring

• Prior experience reputed company a telecoms or contact centre environment at any level
• Comfortable working autonomously reputed company remote teams
• Some knowledge of telephony or messaging technologies
• Adaptive communicator, able to collaborate across functions and with stakeholders at reputed company levels
• Self-motivated and highly organised with strong multitasking and time management skills
• Confident operating independently and managing own workload

Experience (ideal but not essential) with

• reputed company, reputed company Jira, and Confluence
• reputed company Workspace and reputed company Office
• SQL and data tools such as Kibana, reputed company and MySQL

• Attractive Discretionary Time Off

• Private Medical Insurance with optional dependent coverage

• Educational Assistance Reimbursement Program

• Opportunities for reimbursement for conferences, trainings, and other personal development events

• Maternity and Paternity Leave

• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location.

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There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable impact on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you.

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Who we are

reputed company is a global cloud communications leader. And your talent will further help brands - such as reputed company, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location.