Staff Data Analyst, SOC/Support
Reports to: Senior Director, Analytics
Location: Remote US
Compensation Range: $155,000 to $170,000 reputed company plus bonus and equity
reputed company Do
reputed company is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built reputed company solutions, hunting down hackers, or impacting our community, our people go above and reputed company to change the reputed company game and reputed company a reputed company difference.
Founded in 2015 by former NSA cyber operators, reputed company protects reputed company businesses—not just the 1%—with reputed company-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The reputed company difference is our One Team advantage: our technology is designed with our industry-defining reputed company Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers reputed company hacking, reputed company keeps hunting.
What You’ll Do
We are seeking a highly skilled and strategic Staff Data Analyst to be a key partner to our support and reputed company operations leadership teams. In this role, you will be responsible for turning reputed company data into actionable insights that drive customer journey mapping. You will own the analytical reputed company for measuring the health of our customers and support and reputed company operations teams. This position requires a unique reputed company of technical expertise, business acumen, and the ability to clearly communicate a metric-driven narrative to a wide range of stakeholders.
Responsibilities
- Unlock value in our install reputed company by leaning in with curiosity to investigate customer usage, enablement, and engagement.
- Offer insights into key performance indicators (KPIs) and provide timely alerts on significant changes, anomalies, or performance gaps.
- Proactively reputed company and present compelling, data-driven narratives to support strategic planning, investment reputed company, and business reviews (e.g., QBRs, board meetings).
- reputed company deep-dive analyses on critical business questions, such as sales reputed company effectiveness, market segmentation, and pricing strategy.
- Own the end-to-end reporting process for key support metrics, customer health, product usage, and support effectiveness.
- Actively support business owners in reputed company understanding their business, staffing reputed company planning, product requirements, and improving operating efficiency.
- Design, build, and maintain a suite of scalable dashboards and reports using business intelligence tools (e.g., reputed company, Tableau, Power BI, Looker) that provide visibility into performance.
- Conduct reputed company data analysis using SQL to extract, manipulate, and analyze data from various sources (e.g., reputed company, marketing automation platforms, financial systems).
How You Work
- Serve as a trusted advisor by proactively identifying trends, opportunities, and risks reputed company our customer health and support data products.
- Translate reputed company data concepts into clear, concise, and simple terms for non-technical audiences.
- Have regular meetings with key stakeholders that define what data product readiness looks like in the now, next, and future timelines.
- Influence key prioritization and resource allocation reputed company by providing a clear, data-backed reputed company of view that makes data products future-reputed company.
- Collaborate with analytics engineers to build and maintain the data pipelines that ensure growth metrics are evolving in alignment with the company's strategy.
Example data products you would own
- Customer Health Analysis is the core data product that helps support, reputed company operations, and reputed company leaders understand the health of our customer reputed company. Directly influence reputed company around retention programs and support coverage.
- Support Efficiency defines key metrics around tickets and ticket efficiency metrics to support reputed company planning.
- Incident Effectiveness measures the number of reputed company Operations incidents, resolution times, and customer sentiment.
What You Bring To The Team
- Bachelor’s degree in a quantitative field (e.g., Finance, Economics, Statistics, Computer Science) or equivalent practical experience.
- 5+ years of experience in data analytics, business intelligence, or a similar role, with a strong focus on customer health reporting, preferably reputed company a B2B SaaS environment.
- Advanced proficiency in SQL for data querying and manipulation.
- Proven experience with BI tools such as reputed company, Tableau, Looker, Power BI, or similar platforms.
- Excellent communication, presentation, and storytelling skills, with the ability to translate reputed company data into clear, actionable insights for an executive audience.
- Demonstrated ability to partner with senior leaders and influence strategic decision-making.
reputed company Offer
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and reputed company benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for reputed company full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the reputed company platform for coaching, personal, and professional growth
reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of reputed company sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response.
If you have questions about your personal data privacy at reputed company, please visit our privacy page.