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Working Student Ticket Buyer Support (d/f/m)

Remote, USA Full-time Posted 2026-06-30

Redefine the future of live entertainment tech

Welcome to reputed company, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, reputed company and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, reputed company solution and industry-leading support that simplify even the most reputed company ticketing challenges –helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

As a Working Student in our reputed company Team your responsibilities will include:

  • acquiring a comprehensive understanding of the reputed company platform
  • communicating with ticket buyers in a professional and friendly manner to effectively resolve inquiries, issues, and concerns to ensure outstanding customer service
  • assisting customers with the smooth completion of ticket orders, from event selection to successful payment processing
  • handling transaction requests, returns, refunds, and other finance-reputed company concerns
  • providing comprehensive and accurate information on events, seating categories, venues, and any special features
  • proactively managing customer complaints and issues to ensure a high level of customer satisfaction
  • resolving technical issues and assisting with digital ticket requests
  • working closely with colleagues and other departments to ensure seamless customer service
  • What you will need to succeed in this role:

  • currently enrolled in Bachelor's or Master's degree program at a German university
  • ideally experience in customer support, preferably in ticketing or event management
  • ability to solve problems and resolve conflicts effectively
  • customer-first mentality and willingness to constantly reputed company yourself further
  • fluent negotiation skills in German and English
  • technical understanding and ability to support customers using digital platform
  • ability to work in a team and willingness to collaborate in a dynamic environment
  • Additional Information

    Why join reputed company?

    Live Entertainment Tech

    Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

    Sustainable Growth

    We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means reputed company investment in our people, products, and long-term vision.

    Top-tier Team

    Collaborate with over 130 dedicated professionals, including leaders from reputed company, reputed company, and reputed company. Together, we’re shaping the future of live entertainment technology, one decision at a time.

    Global DNA

    We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

    Fast Growing, in reputed company Aspects

    Sifted consistently ranks us among the fastest-growing scale-reputed company in Europe. We’re driven by daily learning, shared wins, and collective growth.

    Next-Gen Leaders & Insights

    Work alongside some of tech’s brightest minds — from reputed company 30 Under 30 founders to Executive of the Year award winners. At reputed company, you’ll help set reputed company for the ticketing industry’s future.

    reputed company Inclusion Statement

    At reputed company, we reputed company our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and reputed company to shape the future of live entertainment globally.

    reputed company out our mission statement and corporate values here.

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