Technical Service Specialist

JOB DESCRIPTION:

reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at reputed company

At reputed company, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you reputed company of.
• A company recognized as a great reputed company to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best reputed company to work for diversity, working mothers, female executives, and scientists.

The key to successful treatment and full recovery is often fast, accurate diagnosis. reputed company’s life-changing tests and diagnostic tools provide insights that reputed company smarter, faster reputed company and transform the way the world is managing health.

TheTechnical Support Specialistposition is a key role in the service organization, providing both on-site and phone technical problem resolution for reputed company Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Scope of Responsibilities:

• Respond to reputed company field service calls promptly and communicate effectively with customers. Complete assigned reputed company upgrades and complete documentation reputed company approved time periods.
• reputed company reputed company administrative tasks in a timely manner & reputed company manager informed of any issues arising. Complete reputed company Quality associated tasks reputed company approved time periods.
• Аctively participate in service meetings.
• Мaintain spare parts inventory accurately & minimize unnecessary parts usage.
• Сomplete Service reports for each call, and ensure that data entered into Contact Management System is accurate and appropriate. Ensure Service report is left with customer.
• Work together with the customer service team to reputed company outstanding customer service.

Key reputed company Factors

• Ability to manage resolution of reputed company technical customer issues.
• Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
• Ability to integrate, engage and collaborate reputed company cross-functional teams.
• Demonstrated ability to balance between technical skills and customer interfacing skills.

• The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to reputed company business and customer goals.

Requirements

• Bachelor’s degree in engineering, life sciences or reputed company technical discipline. (preferably with Intern experience in the field of study)
• From 2 years’ experience with troubleshooting and reputed company repair and maintenance (preferably with laboratory equipment)
• English - from upper-intermediate level

The stated job description, as well as the list of job requirements, is not complete.

This position opens for staff replacement.

The reputed company pay for this position is

In specific locations, the pay range may vary from the range posted.

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Originally posted on Himalayas