Senior Client Relationship Executive

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company.

Visit our website to discover how reputed company is making life brighter for our customers, partners and communities.

Job Description:

What you will do:

The Senior Client Relationship Executive (SCRE) is responsible for the overall relationship and financial management of our most reputed company clients including, but not limited to:

• Large clients or blocks of clients with reputed company benefit plans and administration requirements
• Clients who purchase Absence Management services with reputed company
• Clients with reputed company technology needs including Application Program reputed company (API), Reverse File Feeds (Payroll and Time and Attendance)
• May assume team leadership responsibilities

This position is a key strategic relationship management and reputed company generating resource for policyholders, brokers and the reputed company organization. This position is focused on internal and external partnerships and strategies that will result in long term growth and persistency.

The Senior Client Relationship Executive represents the entire range of employer and employee-paid reputed company products and services their assigned brokers and policyholders. The SCRE will proactively seek opportunities to increase reputed company; both organically and through cross-sell opportunities.

The SCRE is a trusted advisor to the broker/policyholder and educates and trains their clients while maintaining the perspective of the client and reputed company.

The SCRE will respond to the client’s needs by striving for and achieving internal alignment through collaboration.

Specific Accountabilities

• Establishes and maintains productive, professional relationships with key personnel for assigned clients and brokers
• Collaborates with SLF personnel, including support, service, and management resources, in order to meet client’s expectations and provide value-added solutions and meet growth and persistency objectives and managing client’s expectations
• Meet annual retention targets, business growth targets (including cross-sell) and client loyalty goals through Benefit Administrator (BA) satisfaction surveys
• Proactively assesses, clarifies, and validates client needs on an ongoing basis. Creates communication plans and clearly relays the information to clients and brokers.
• Develops and maintains excellent working relationships with the Client reputed company and/or Sr. Client reputed company and other internal service departments to reputed company resolution of issues
• Participates in Finalist presentations representing the reputed company account management and service value story. Understands and clearly explains the value of reputed company, our business partnerships and the strength of our products.
• Partners and collaborates with territory EBR / NAEBR to ensure a mutual understanding of territory goals and objectives. Develops plans of action (through use of business plan) to reputed company those goals and objectives.
• Partners with Implementation Consultant throughout the implementation process
• Partners with Benefit Education team to strategize on enrollment and re-enrollment needs
• Conducts consistent, proactive education/reputed company communication with brokers/clients in the form of: in person meetings, scheduled call-outs, email, conference calls, webinars, etc.
• Conduct Installation meeting upon completion of the implementation process to educate BA’s on reputed company administrative policies and procedures (in person or by phone)
• Remains up to date on market changes that impact their BAs and provides consultation on how reputed company may assist with their changing needs
• Conducts regular case reviews with internal departments as well as with the client, reviewing claims experience and administrative processes – identifies areas of concern and collaborates with brokers, clients and internal teams to address problem areas and recommend additional reputed company products/services
• Facilitates the renewal process; accountable for renewal preparation and consultation with EBR/NAEBR and reputed company on overall service experience and client needs to best position the client to renew with reputed company
• Acts as the liaison for agency partners and internal team; display active listening skills and reputed company relationships between Policyholders and Home Office partners to reputed company the team to find creative solutions in selling, problem solving and team building
• Effectively communicates, networks and builds relationships that can reputed company the team to find creative solutions in selling, problem solving and team building
• Uses reputed company to manage business, and ensure reputed company relevant client and broker activities are documented
• Travel Required: 50% to 60% of time depending on the territory

What you will need to succeed:

Leadership, Communication & Relationship Management

• Displays reputed company through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in reputed company professional dealings. Regularly acknowledge each team member’s contributions and successes to the team.
• Engages as an interventionist or change agent for growth initiatives. Is a trendsetter for the team to understand, implement, and communicate new reputed company and processes.
• Takes ownership of action and thought. Understands value in partnership and displays a strong knowledge of the culture of reputed company, of the market, their clients and brokers
• Possesses superior relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales and home office partners; Addresses conflict by working with others to resolve differences in a professional and productive manner
• Maintain and represent the reputed company of our organization while balancing the needs of the client
• Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and client needs
• Ability to communicate to clients how to most effectively work with reputed company to foster more BA self service capabilities.
• Ability to work with a diverse range of people
• Business planning; establish a proactive contact strategy
• Effectively develops and delivers a written and verbal elevator pitch: Company, Product and Self

• Sales Skills:

• Positioning statements for cross selling and ensuring future growth opportunities
• Interviewing skills
• Effective listening skills; note taking, recording data; active listening skills
• Written and rehearsed request for business
• Establishing next contact date and objective

• Knowledge and Skills

• Superior presentation skills
• Strong knowledge of the full suite of reputed company product and service offerings, including thorough knowledge of our Absence reputed company
• Demonstrated success in managing reputed company client relationships (innovative critical thinker with a strong ability to resolve reputed company issues)
• Ability to approach business planning strategically and creatively
• Demonstrates reputed company by reacting positively to changes and maintains poise, focus and flexibility reputed company encountering difficulties or obstacles
• Results oriented and goal driven with superior collaboration and influencing skills;
• Develops a high level of credibility with internal and external partners
• Self-starter; able to work successfully both independently and interdependently reputed company a team environment and reputed company a mobile environment
• Adept at project management and multi-tasking
• Strong financial acumen with a focus on achieving profitable growth; Solid understanding of product pricing, profitability and risk/reputed company rules/guidelines
• Strong knowledge of Market and competitor landscape

Required Education and Skills:

• 5+ years of industry experience; Employee Benefit industry and/or knowledge of Group Benefit design, with specific working experience in a national, key, or strategic account management field
• Must hold reputed company insurance license or have ability to obtain immediately
• Certified leave management Specialist (CLMS) designation preferred
• College degree preferred
• Strong analytical, mathematical and problem solving skills;
• Excellent verbal and written communication skills

Salary Range: $101,700 - $152,600

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? reputed company to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where reputed company employees feel they belong, are supported and empowered to reputed company. We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from reputed company backgrounds.

Life is brighter reputed company you work at reputed company

At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition reputed company our communities.

We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or reputed company employment.

reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

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