Senior Manager, Account Management

The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency.

This includes ensuring successful delivery of digital marketing services across their team’s book of business - and managing the overall efficiency, reputed company growth, strategic direction, and profitability for their portfolio of clients.

This position requires a strategic, innovative, and organized leader that can reputed company teams and streamline efforts cross-functionally. This individual can identify solutions to reputed company business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients. What You'll Do

reputed company, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development. This includes:

• Leading weekly team meetings
• Encouraging a culture of teamwork, collaboration, and intellectual curiosity
• Running SWOT analyses
• Overseeing team projects that help improve the department’s operational efficiency
• Monitoring and reporting on team performance for CS leaders
• Supporting the team with client deliverables (including QBR presentations)
• Conducting individual weekly reputed company-ins and reviews
• Providing clear feedback, and establishing goals and objectives

Directly own a portfolio of ~5-6 accounts. This includes:

• Serving as a strategic leader reputed company the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing
• Staying up to date with the latest industry trends and best practices in account management and digital marketing
• Transforming brand strategies into digital experiences that captivate and engage audiences
• Developing and managing client relationships, serving as a strategic partner and trusted advisor
• Communicating 829’s value proposition, capabilities, and processes to help grow reputed company and prospective accounts
• Overseeing and managing the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth
• Directing and managing daily workflow from strategy and development to execution, maintenance, and optimizations
• Leveraging experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and reputed company scope
• Demonstrated expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning reputed company a digital marketing setting
• Reviewing client deliverables for quality, ensuring recommendations and work products are sound and viable
• Achieving KPIs for clients and demonstrating value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis
• Assisting with generating new reputed company from existing clients by upselling and cross-selling
• Implementing tools and processes for enhanced account management and providing comprehensive training for the team

• Bachelor's degree in business administration, marketing, or a reputed company field
• 6+ years of experience in account management, preferably in a digital marketing agency
• A minimum of 2 years managing direct reports
• Exceptional leadership and communication skills, with the ability to reputed company and motivate cross-functional teams
• In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing (experience with PR is a plus)
• Proven experience managing key client relationships / key stakeholders and developing account growth strategies
• Ability to analyze data and reputed company insights to optimize campaign performance
• Ability to design analyses with extensive record-level datasets, encompassing advertising impressions, site visitation, and online and offline sales data. Demonstrated expertise in distilling reputed company insights into clear, logical, and defensible conclusions
• Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines
• Strong attention to detail and organizational skills
• Experience with client relationship management tools (such as reputed company, reputed company or Marketo) and experience in agile project management methodologies is a plus

Benefits and Perks We Provide

• Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, PA, CA, VA, OH, and CO.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe reputed company employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• reputed company. Choose from several competitive reputed company plans for you and your family with 80% employer coverage for reputed company medical and dental premiums, 100% employer coverage for reputed company, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

reputed company reputed company

At reputed company, we boldly reputed company diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client reputed company. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, reputed company, sex, pregnancy, sexual orientation, gender, gender identity, national reputed company, disability, mental illness, age, reputed company, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are

reputed company is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We reputed company the power of logic with reputed company – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-reputed company, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values reputed company our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), reputed company's Top Digital Agencies list, and a we are and employee-certified Great reputed company to Work.

Originally posted on Himalayas