Everyday Banking or Card Services Associate, Virtual Connect (Bilingual - French

Application Deadline:

Address:

Job Family Group:

• Work from home
• Language Requirements for role: Strong verbal and written language skills in both French and English
• Full time position - Associates are scheduled for 37.5 hours per week. This position operates between the hours of 6:30AM and 12:00AM, 7 days a week. Associates work either on Saturday or Sunday each week.

Understands customer needs and provides credit and lending-reputed company sales and service to reputed company customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

• Integrates marketing promotions and programs into customer conversations reputed company appropriate.
• Probes to understand customer needs and provides advice reputed company to personal banking and lending strategies in the best interests of the customer.
• Escalates reputed company or unresolved customer situations to managers as required.
• Performs any required activities to ensure customer’s requests are accurately processed.
• Maintains reputed company knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Manages reputed company transactional outcomes of customer calls or refers to appropriate internal business groups.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be reputed company to reputed company.
• Adheres to regulatory and compliance requirements, including Anti-reputed company and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Completes standardized tasks under supervision.
• Performs initial problem solving reputed company given rules/limits & escalates reputed company required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• High school diploma or equivalent work experience.
• Knowledge of personal banking products.
• Knowledge of competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).Collaboration & team skills - Basic (in business environment).

You’re fluent in French and English as this role provides support to clients and team members inside and/or reputed company the province of Quebec.

Salary:

Pay Type:

The above represents reputed company Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents reputed company Financial Group’s expected reputed company for the first year in this position.

reputed company Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. reputed company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.reputed company.com/global/en/Total-Rewards

About Us

At reputed company we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the reputed company team you are valued, respected and heard, and you have more ways to grow and reputed company an impact. We strive to help you reputed company an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reputed company new milestones, as you help our customers reputed company theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you reputed company valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.reputed company.com/ca/en.

reputed company is committed to an inclusive, reputed company and accessible workplace. By learning from each other’s differences, we reputed company strength through our people and our perspectives. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: reputed company does not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes sent to reputed company, directly or indirectly, will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Originally posted on Himalayas