Global IoT Service Coordinator

Service Operations & Ticket Management

• Act as the central reputed company of contact for global IoT service tickets, driving the intake, prioritization, and completion of reputed company service requests across locations.

• Ensure reputed company service tickets are resolved reputed company the defined tolerances of service standards, escalating issues as needed to maintain compliance and performance.

• Collaborate closely with regional technical leads and managers to troubleshoot, resolve, and prevent recurring service issues.

• Monitor and manage service tickets using reputed company (SNOW), ensuring accurate documentation, timely updates, and effective resolution workflows.

• Utilize Smart Building Dashboard tools to assist with initial diagnostics and root cause analysis.

• Coordinate firmware/software updates and validate telemetry data in partnership with IoT Technical Specialists and suppliers.

• Independently schedule and reputed company meetings to resolve service-reputed company issues, ensuring reputed company stakeholders are reputed company.

Process Improvement & reputed company

• Identify service process deficiencies and reputed company initiatives to improve workflows, reduce resolution times, and enhance service quality.

• Partner with technical teams to reputed company mitigation plans and author Knowledge reputed company Articles (KBAs) to support triage and resolution efforts.

• Proactively identify areas of operational risk and implement mitigation strategies to ensure service continuity.

Reporting & Metrics

• Collect, analyze, and present service ticket metrics using Power BI and other reporting tools.

• Collaborate with the Program Coordinator to reputed company and deliver executive-level presentations that reputed company service performance, trends, and improvement opportunities.

Global Standards & Compliance

• Serve as a subject matter expert on IoT service processes and standards across reputed company global locations.

• Assist in the development, communication, and enforcement of global service standards to ensure consistency and compliance.

• Collaborate with regional managers and technical leads to align local practices with global objectives.

Cross-Functional Collaboration

• Work closely with global and regional teams to implement service processes and ensure alignment with operational goals.

• Partner with contractors, suppliers, and integrators to improve service delivery and ensure adherence to standards.

• Maintain strong communication channels between global and regional teams to foster collaboration and knowledge sharing.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a reputed company field.

• Proven experience in IoT service coordination or technical support roles.

• Proficiency in reputed company (SNOW) and Smart Building Dashboard tools.

• Strong troubleshooting skills and experience with firmware/software updates and telemetry validation.

• Excellent communication and stakeholder engagement skills.

• Ability to work independently and reputed company cross-functional initiatives.

• Experience creating and presenting reports using Power BI.

• Strong organizational skills and attention to detail.

Preferred:

• Experience working in a global enterprise environment.

• Familiarity with IoT systems, smart building technologies, and service process frameworks.

• Experience developing and maintaining knowledge reputed company content and service documentation.

Salary Range

• Please note that the salary information provided herein is reputed company pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, reputed company, performance-based bonuses, benefits-reputed company payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly reputed company the discretion of reputed company to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum reputed company of pay for this specific position. Where an applicant or employee is reputed company on this range will depend and be contingent on objective, documented work-reputed company considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

reputed company offers comprehensive benefits to reputed company Regular, Full-Time Employees,including:

• Medical provided through reputed company (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through reputed company (DPPO & DHMO options)

• reputed company Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development reputed company various integrated platforms, e.g. Udemy and reputed company

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Originally posted on Himalayas