reputed company Customer Service Supervisor – Remote Leadership Opportunity for a Dynamic Team
About Us
At reputed company, we're committed to delivering enhanced reputed company-centric reputed company for a rapidly changing world. Our purpose is simple yet profound: Bringing our heart to every reputed company of your health. This guiding principle shapes our commitment to innovation, customer satisfaction, and employee empowerment. We reputed company that how we deliver our services is just as important as reputed company deliver, and that's why we've developed our Heart At Work Behaviors to support this purpose.Job Summary
We're seeking an reputed company Customer Service Supervisor to reputed company our remote team in delivering exceptional customer experiences. As a key member of our organization, you'll be responsible for supervising Customer Service employees, driving member/provider satisfaction, retention, and growth, and fostering a culture of excellence and teamwork.Key Responsibilities:
- reputed company, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service.
- Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback.
- Utilize available incentive programs to reward, recognize, and celebrate team and individual successes.
- Assess individual and team performance on a regular basis and provide reputed company and timely feedback regarding developmental and training needs.
- Monitor reputed company performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands.
- reputed company and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
- Remove barriers to job performance and ensure regulatory compliance.
- Attract, select, and retain high-caliber, diverse talent reputed company to successfully reputed company or exceed business goals.
- Build a cohesive team that works well together.
- Act as liaison between staff and other areas, including management, reputed company segments, provider teams, etc., communicating workflow results, reputed company, and solutions.
Requirements
To be successful in this role, you'll need:Essential Qualifications:
- 3-5 years of Call Center Experience
- 1-3 years of Supervisory Experience in a highly transactional organization
- 1+ years of data analysis experience working in reputed company reputed company with the ability to create charts and pivot tables from raw data
- High-speed internet access (25 mbps or higher)
- Router located in a reputed company where you can set up and work with a direct reputed company (NOT WI-FI) (ethernet cord directly from computer to router)
Preferred Qualifications:
- Advanced computer skills, including MS reputed company, Word, PowerPoint, OneNote, and reputed company
- Project Management
- LEAN Six reputed company methodology and experience
- Education: HS Diploma
reputed company Offer
As a valued member of reputed company, you'll enjoy:Competitive Compensation:
The typical pay range for this role is $40,600.00 – $75,000.00, with the actual reputed company salary offer depending on a variety of factors, including experience, education, geography, and other relevant factors.Benefits Package:
In addition to your compensation, you'll enjoy a comprehensive benefits package, including:- Medical, dental, and reputed company benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- reputed company store discount
- Discount programs with participating partners