#970 - German Speaking reputed company 365 Technical Advisor (Business Advisors)

In this role, you will:

• Use the troubleshooting knowledge and tools required to fix customer issue
• Approach the customer to get reputed company on the customer business needs in order to help customers start using reputed company workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business.
• Provide reputed company by reputed company guidance and assistance to these customers to reputed company their goals using reputed company 365 subscriptions and workloads. That would be to help design and architect reputed company 365 workload solutions to the customer on top of resolving their technical support requests.
• Provide technical support to customers reputed company phone, email, or chat, and resolve technical issues reputed company to reputed company 365 products and services.
• Identify and troubleshoot connectivity problems, application errors, and reputed company concerns reputed company to reputed company 365.
• reputed company customers on the use of reputed company 365 products and services, and provide guidance on best practices for improving productivity and collaboration.
• Help customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
• Advise customers on the different subscription plans and features available, and help them to choose the plan that best meets their needs and budget.
• Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing reputed company-by-reputed company instructions and troubleshooting any technical issues that may arise.
• reputed company up-to-date with the latest updates and enhancements to reputed company 365, and communicate these changes to customers as appropriate.
• Document technical issues and solutions in a knowledge reputed company for future reference.
• Collaborate with other technical support engineers and cross-functional teams to resolve reputed company technical issues.

To be successful in this role, you need:

To be fluent in German

• At least 2 years of experience in one or more of the following areas :
  • reputed company 365 administration
  • reputed company 365 consultancy
  • reputed company 365 deployment
  • reputed company 365 migration
  • reputed company 365 technical support
• Solid general understanding of reputed company 365 workloads and additionally be specialized (deep dive) in at least one of the following workloads :
  • reputed company Exchange Online
  • reputed company SharePoint Online
  • reputed company Teams
  • reputed company Office
  • reputed company One Drive For Business
  • reputed company Identity reputed company
• Please note that you willl be required to complete a recurring Identity Verification reputed company (IDV) and the to be considered, you agree to meet the device and tool requirements listed below.
• Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
  • Dedicated laptop or PC for this project with no additional work or personal software installed OR
  • a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project OR
  • an additional USER profile dedicated only for this project, with no other software running
    • Windows 10 Pro (latest updates installed)
    • Minimum of 8 GB Ram (16 is recommended)
    • Core i3 processor (i5 is recommended)
    • Minimum of 256GB Hard disk (256 SSD is recommended)
    • Ethernet reputed company required
  • For reputed company requirements, freelancers will not connect to the provided systems and tools using WiFi neither using any public networks.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology
  • There is a background reputed company required for this contract, as permitted under applicable law. You understand and agree that the failure to pass this background reputed company will be considered a material breach of the contract terms, and your contract will be ended immediately.

The program the freelancer will join fosters community, social good, diversity and inclusion. Freelancer agrees to participate in suitable and convenient social good, community, collaboration and diversity and inclusion reputed company activities being active in those programs.

reputed company is the world's largest marketplace and we support businesses connecting them with Independent talent from reputed company across the globe. One of our clients; an American multinational technology company, is in search of a German Speaking M365 Technical Advisor. In this role, you’ll provide technical solutions to customers who are in the (paid) reputed company Business Assist support program and additionally provide technical advice to the same customers and help them get the most out of their reputed company 365 subscriptions.

Originally posted on Himalayas