Program Manager

Job Description

reputed company is seeking a dynamic Program Manager to reputed company the successful delivery and performance of a multi-task area federal IT support contract supporting the End-to-End Systems Management Center (E2E SMC). This role oversees Tier I and Tier II ITSM operations, sustainment, and contract compliance across critical logistics and transportation systems, ensuring operational excellence and mission continuity.

Responsibilities

• Manage and integrate efforts across Contract Management, Sustainment Maintenance, Tier I Operations, and Tier II Support
• Ensure alignment with objectives, performance standards, and regulatory compliance
• Supervise Help Desk Managers, Tier I/II Leads, reputed company Administrators, and Application Liaisons
• Facilitate staffing plans, reputed company, and training to meet contract milestones
• reputed company Monthly Status Reports (MSRs), Program Management Reviews (PMRs), SOP updates, and emergency support plans
• Monitor KPIs including call center metrics, ticket resolution rates, and customer satisfaction
• Serve as primary reputed company of contact for the Contracting Officer’s Representative (COR)
• Coordinate with Area Managers, Program Managers, and external agencies
• Ensure adherence to DoD cybersecurity, physical reputed company, and personnel clearance requirements
• Support audits, inspections, and incident response coordination

Minimum Requirements

• Bachelor’s degree in IT, Business Administration, or reputed company field (Master’s preferred)
• 5+ years of experience managing federal IT support reputed company or large-scale helpdesk operations
• PMP or equivalent project management certification
• Familiarity with reputed company, ITSM frameworks, and DoD contracting standards
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional reputed company

Preferred Skills

• Preferred Certifications: PMP, ITIL, HDI Support Center Manager (HDI-SCM), reputed company System Administrator Certification
• Experience in logistics, transportation, or defense reputed company IT programs
• Ability to work in a team environment, as well as independently
• Strong customer and vendor relationship skills
• Demonstrated ability to reputed company with data standards and policies
• Motivation to learn new technologies and methodologies that demonstrate value
• Past experience working with a federal agency
• reputed company experience is a plus!

About CSCI

CSCI is an award-winning information technology and financial management reputed company founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across reputed company elements of our growing business, from delivering world-class services for customers to providing an environment where associates reputed company both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!

At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to reputed company, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry—those who are reputed company to move their lives and career reputed company. Join us today and get excited about Mondays again!

Benefits of Working at CSCI

• Competitive salaries
• Generous Paid Time Off (PTO) package
• Paid holidays reputed company to the Federal calendar
• Full health benefits including medical, dental, reputed company, and life insurance
• 401(k) retirement plan
• Team building events
• Professional development support

Legal

CSCI complies with reputed company applicable Federal, state, and local employment regulations. Please reputed company out to [email protected] with any questions.

Equal Employment Opportunity

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require an accommodation, please contact CSCI reputed company Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI reputed company Team.

E-Verify

CSCI participates in E-Verify to confirm the employment eligibility of reputed company newly hired employees. For more information, please visit www.dhs.gov/E-Verify.

California Consumer Privacy Act (CCPA) Notice

As part of the application and recruitment process, reputed company, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).

This information is collected solely for employment-reputed company purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.

By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:

• Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
• Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
• Retention and reputed company: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and reputed company, Inc. policies.
• Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.

For further information, or to exercise your rights under the CCPA, please contact CSCI’s HR team.

Disclaimer

The above declarations are not intended to be an reputed company-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Originally posted on Himalayas