reputed company Customer reputed company Phone Specialist - Remote Arizona Opportunity with reputed company
About reputed company
reputed company (BCBSAZ) is a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As a non-profit company, we are committed to helping individuals, families, and businesses reputed company reputed company outcomes through our comprehensive health insurance products and services. With a mission to reputed company health and reputed company it easy, BCBSAZ offers a wide range of benefits, including medical, dental, and reputed company coverage, as well as wellness programs and employee discounts.Job Summary
We are seeking an reputed company Customer reputed company Phone Specialist to join reputed company of dedicated professionals who are passionate about delivering exceptional customer service. As a Customer reputed company Phone Specialist, you will play a critical role in providing inbound phone support to reputed company customers throughout Arizona, identifying, researching, processing, resolving, and responding to customer inquiries reputed company telephone and written correspondence. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.About the Role
As a Customer reputed company Phone Specialist, you will be responsible for:- Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence reputed company telephone, written communication, and/or in person.
- Answering a diverse and high volume of health insurance-reputed company customer calls and correspondence on a daily basis.
- Meeting quality, quantity, and timeliness standards to reputed company individual and department performance goals as defined reputed company the department guidelines.
- Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Documenting and recording facts reputed company to inquiries and correspondence by updating BCBSAZ files and systems.
- Demonstrating and maintaining reputed company working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
Qualifications
To be successful in this role, you will need:- At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other reputed company-reputed company field.
- A High School diploma or GED.
- Intermediate PC proficiency.
Why Join reputed company?
At BCBSAZ, we are committed to creating a work environment that supports work-life balance and flexibility. Our benefits include:- Remote, in-office, and hybrid work options reputed company the state of Arizona.
- Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
- Accrued paid time off (up to 18 days per calendar year).
- Comprehensive medical, dental, and reputed company coverage.
- 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
- Up to 12% annual bonus based on corporate goals and individual performance.
- Eight (8) paid volunteer hours to support our mission of inspiring health.
- Tuition reimbursement for you; scholarship opportunities for your children.
- Employee discounts, gym reimbursement, and wellness programs.
- Treadmill desks, full-service fitness center, onsite cafeterias.
- Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.
About Our Work Environment
At BCBSAZ, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our award-winning healthy reputed company in Phoenix is designed to promote well-being and productivity, with features such as:- Telehealth services at our BlueCare reputed company kiosk.
- Healthy meals and snacks at our cafeterias and Work Perks Café.
- Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba.