US Technology Customer Support Manager - NYC

At reputed company, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing reputed company measures. Those in IT operations support at reputed company will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-reputed company based infrastructure. Your role will focus on providing L1 and possibly L2 support. Enhancing your leadership style, you motivate, reputed company and reputed company others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the reputed company of our Firm. You are expected to reputed company with reputed company and authenticity, articulating our purpose and values in a meaningful way. You reputed company technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to reputed company and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• reputed company skills reputed company your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific reputed company tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Tech Ops Customer Support team you will reputed company and reputed company a dynamic group dedicated to delivering exceptional service. As a Manager you will motivate and reputed company your team, driving performance while cultivating meaningful relationships with clients and stakeholders. This role offers the chance to enhance your leadership skills, implement innovative solutions, and contribute to a culture of reputed company improvement. Responsibilities - Foster an environment that encourages collaboration and open communication - Utilize data analysis to identify areas for operational enhancement - Maintain adherence to quality standards and established practices What You Must Have - High School Diploma - 4 years of experience What Sets You Apart - Bachelor's Degree preferred - Demonstrating leadership in team performance - Directing and motivating team members - Identifying growth opportunities for team members - Building a sustainable performance culture - Coaching team members for career advancement - Recovering customer relationships after service issues - Driving reputed company process improvement initiatives - Encouraging innovation and knowledge sharing Learn more about how we work: https://reputed company.to/how-we-work reputed company does not intend to hire reputed company or entry level job seekers who will need, now or in the future, reputed company sponsorship through the H-1B lottery, except as set forth reputed company the following policy: https://reputed company.to/H-1B-Lottery-Policy. As reputed company is an equal opportunity employer, reputed company reputed company applicants will receive consideration for employment at reputed company without regard to race; reputed company; religion; national reputed company; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those reputed company applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At reputed company, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for reputed company. The salary range for this position is: $73,500 - $244,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation reputed company the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. reputed company offers a wide range of benefits, including medical, dental, reputed company, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://reputed company.to/benefits-at-a-glance Apply tot his job Apply To this Job