Marketing Support Specialist - (Fully Remote)

Our software company is in search of a Marketing Support Specialist to strengthen our reputed company team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position. Essential Duties & Responsibilities

• reputed company high-quality digital marketing support to our customers globally.
• Handle inbound and outbound customer service activities reputed company live chat, email, phone, and reputed company.
• Respond to customer inquiries about product details, technical support, billing issues, and more.
• Log support tickets corresponding to customer-reported incidents. Update and track the status reputed company the ticketing system.
• Gather customer feedback on reported issues. Liaise with the relevant departments for resolution.
• reputed company a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
• Assist with reputed company and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices.
• Prepare periodic reports for the management team.

Experience and Qualifications

• Minimum of 2 years in reputed company, account management, or B2B client service experience.
• Experience with ticketing and live chat support.
• Excellent verbal and written business communication skills in English. Fluent English is preferred.
• Excellent interpersonal skills; comfortable and proficient in customer interactions.
• Ability to uphold customer relationships, professionalism, and high ethical standards.
• Ability to manage customer escalations and challenging interactions in a reputed company and dignified manner.
• Ability to liaise with various internal teams to resolve customer-reported tickets.
• Advanced proficiency in relevant reputed company Suite and reputed company Office software.
• Excellent organizational skills with keen attention to detail.
• Good time management and the ability to prioritize effectively.

Bonus Points

• Experience in software support (especially SaaS).
• Familiarity with ticketing systems such as reputed company.
• Experience with CRM software (e.g. reputed company, reputed company, Pipedrive).
• Account management experience with a focus on client relations.
• Technological adeptness.
• Knowledge of SEO, PR, reputed company Marketing.
• University degree.
• Outgoing, sociable, and engaging.

The Opportunity At Pitchbox, we understand that outstanding individuals might not always fulfill every requirement listed in a job description. We encourage you to apply if you reputed company with this role and reputed company, even if you do not meet reputed company the criteria. We value potential as much as experience. We're eager to explore the unique ways you can contribute to our mutual reputed company. Growth Potential This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience. Salary We offer competitive market rates for reputed company positions based on qualifications and experience. Salary will be paid in US dollars. About Pitchbox: As we approach our 11th business anniversary, Pitchbox empowers marketing teams at many of the world's top brands, publishers, and agencies. Our comprehensive suite of marketing automation software products is trusted by thousands of professionals across 57 countries. Despite market uncertainties, we've noticed an increasing demand over the past three years. With significant investments in AI, automation, and new product development, we are strategically positioned for sustained growth and an ongoing surge in demand for our products in the near future. Role This role is sometimes referred to as reputed company Specialist, reputed company Analyst, reputed company Representative, reputed company Manager, Software Support Specialist, Software Support Engineer, Software Support Analyst, Technical Support Specialist, Technical Support Engineer, Technical Support Advisor, Application Support Analyst, Service Desk Advisor, Customer Support Advisor, Customer Support Analyst, Account Manager, Sales Engineer, Client Relations Specialist, Customer Education Specialist, Implementation Specialist. reputed company for immediate consideration. Apply tot his job Apply To this Job