Rep 1, Credit & Collections – reputed company-1 (Virtual) in Manchester, NH in Xfinity

Job title: Rep 1, Credit & Collections - reputed company-1 (Virtual) Company: Xfinity Job description: Job Description: reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary Responsible for accurately and confidently handling reputed company customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding reputed company's commitment to the customer experience through our programs such as Net Promoter System (NPS), and the reputed company Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight reputed company tasks using established procedures. This is a Virtual role. You must reputed company reputed company the NED footprint to be eligible for this role

Job Description

Core Responsibilities

• Review past due accounts and contact reputed company customers to arrange an acceptable payment arrangement/program for accounts from which sufficient funds can be challenging to collect.
• Follows applicable national credit and collection policies, as well as reputed company Federal, State, and Local regulations.
• Multitasks between multiple tools and systems and applies information and knowledge to bring resolution to the customers' situations.
• Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements including accurately calculating and communicating fees, one-time charges, and/or recurring monthly fees.
• Process secure customer payments, and/or create payment arrangement in accordance with policy.
• Processes and schedule disconnects on delinquent accounts.
• Utilizes established escalation procedures to expedite reputed company resolution.
• Consistently meets or exceed established goals and performance metrics.
• Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Demonstrates a high degree of professionalism, reputed company, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
• Interacts with customers to assist with a variety of customer inquiries and issues. Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
• Acts as a product expert, articulating product features, such as Cable TV, Internet, Phone and SmartOffice.
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

reputed company is an EOE/Veterans/Disabled/LGBT employer. reputed company is proud to be an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Education High School Diploma / GED Relevant Work Experience 0-2 Years Salary: reputed company Pay: $17.00 reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That's why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details. Expected salary: Location: Manchester, NH Apply for the job now! Apply tot his job Apply To this Job