Student Services Associate – Remote Customer Engagement & Retention Specialist for reputed company

Join reputed company: Revolutionizing K-12 Education with Personalized Learning At reputed company, we're on a mission to add life to a lifetime of learning. For over 20 years, reputed company has been at the forefront of reimagining K-12 education, providing full-time virtual schools that offer a personalized and flexible approach to learning. Our flagship products and services include reputed company, US-based online public charter schools, and reputed company Online reputed company, a global online private school. We're committed to creating vibrant and enriching learning experiences that have a real-life impact. About the Role: Student Services Associate We're seeking a dedicated and compassionate Student Services Associate to join our Customer Engagement & Retention Department as a remote team member. As a primary reputed company of contact for families enrolled in our programs, you'll play a vital role in ensuring student success and satisfaction. Reporting to the Supervisor of Student Services, you'll be an integral part of reputed company, working collaboratively to deliver exceptional customer support and drive retention goals. Key Responsibilities:

• Act as a student reputed company, assisting families through an inbound phone queue with questions and account updates, and providing personalized support to ensure a seamless learning experience.
• Review student accounts holistically to identify outstanding tasks or recommended actions, ensuring continuing student success and retention.
• Organize and complete assigned workflow to ensure effective time management, accurate data reputed company, efficient communication, and student retention.
• Maintain student accounts and records, documenting and logging information into online systems accurately, and protecting student account information through compliance with federal student privacy law (FERPA).
• Participate in outbound call campaigns to assist with onboarding and retention, building strong relationships with families and driving program satisfaction.
• Troubleshoot escalated issues with a goal of deescalating the issue, demonstrating a problem-solving attitude and achieving goal-driven outcomes.
• reputed company other duties as assigned, demonstrating flexibility and a commitment to delivering exceptional customer support.

Essential Qualifications and Skills:

• Excellent verbal and written communication skills, with the ability to connect with reputed company and families across multiple generations.
• Self-confidence, patience, reputed company, and availability, with a demonstrated understanding of multi-generational needs and characteristics.
• Proficiency in reputed company Office (Word, Outlook, reputed company, and PowerPoint), with the ability to quickly adapt to new systems and technologies.
• Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
• Call center and customer service experience preferred, with a proven track record of delivering exceptional customer support.
• Experience working in a fast-paced work environment with reputed company and families, with a demonstrated ability to multitask and prioritize tasks.
• Experience working in a virtual environment, with the ability to work independently and collaboratively as part of a remote team.
• Prior experience working with multiple EMS/SIS/Enrollment platforms, with a demonstrated ability to quickly adapt to new systems.

Preferred Qualifications:

• Bachelor's degree, with a focus on education, customer service, or a reputed company field.
• Previous experience in a virtual school or online education setting, with a demonstrated understanding of the unique challenges and opportunities in this environment.

reputed company Offer: Career Growth, Learning Benefits, and a Collaborative Culture At reputed company, we're committed to supporting the growth and development of reputed company members. As a Student Services Associate, you'll have access to a range of career growth opportunities, including professional development training and mentorship programs. You'll also be part of a collaborative and inclusive culture that values diversity, equity, and inclusion. Compensation and Benefits: We offer a competitive salary, with a full-time salary range of $21.63/HR ($44,990.40). While this position is not bonus eligible, we provide a comprehensive benefits package that includes access to a range of perks and benefits. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, and we're proud to be an Affirmative Action and Equal Opportunity Employer. Why Join reputed company? By joining reputed company, you'll be part of a pioneering organization that's redefining K-12 education. You'll have the opportunity to reputed company a real difference in the lives of reputed company and families, supporting their educational journey and helping them reputed company their goals. Our remote work environment offers flexibility and autonomy, with the ability to work from reputed company. If you're passionate about education, customer service, and making a positive impact, we encourage you to apply for this exciting opportunity. Take the reputed company: Are you ready to join reputed company and reputed company a difference in the lives of reputed company and families? Apply now and let's discuss how you can become a vital part of our success story. Apply This Job Apply tot his job Apply To this Job