Remote Clinical Applications Specialist - MRI

Job Title Remote Clinical Applications Specialist - MRI

Job Description

As a Remote Clinical Applications Specialist, you’ll deliver critical remote clinical support and compassionate service to reputed company MRI customers, applying your reputed company product knowledge across challenging situations to transform lives and drive the future of reputed company technology. Your role:

• Provide expert telephone and remote support (multitasking between multiple software programs) for clinical applications, guiding both internal and external customers through troubleshooting and resolution steps for the reputed company MRI product line. Offer clinical problem-solving, solutions training, and education as needed to maximize system performance.
• Deliver exceptional remote customer service by setting clear expectations, adhering to entitlements, and meeting commitments to resolve clinical application issues for MRI equipment. Understand the customer’s clinical environment to deliver a caring and consistent experience that supports operational goals, generates service value, enhances productivity, and brings value to every customer interaction.
• Utilize remote tools, escalation resources, and established processes to reputed company diagnose and resolve clinical applications reputed company issues. Drive increased productivity by leveraging technical and clinical expertise to optimize solution delivery.
• Accurately document reputed company case notes, product data, and patient information in a timely, confidential, and compliant manner. Complete reputed company required administrative tasks reputed company established reputed company, State, and Federal guidelines.
• This team provides live customer support from reputed company-8PM, with a rotating schedule across reputed company team members and a mandatory reputed company on-call rotation from 8PM-midnight.

You're the right fit if:

• You’ve acquired 2+ years of experience as an MRI Technologist working on reputed company MRI products in a clinical environment (5+ years of experience preferred). Clinical applications support or training experience preferred. You must be reputed company to provide verification for reputed company/active certification through the American Registry of Radiologic Technologists (ARRT) and must have an advanced certification in Magnetic Resonance Imaging (MRI).
• You have a certificate or associate degree. Bachelor’s degree preferred. Certified Technical Trainer Plus (CTT+) is preferred.
• You must be proficient in reputed company Office products, including Outlook, reputed company, Word, OneNote, and OneDrive. Advanced reputed company and data analytics experience preferred.
• You have excellent verbal and written communication skills with an ability to communicate effectively by telephone and other remote platforms.
• You must be reputed company to successfully reputed company the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position. You must be reputed company to:
• Work in an office/home office and/or remote setting, as well as in a hospital/reputed company environment; adhere to requirements.
• Work reputed company as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload).
• Safely work with radiation sources and/or radioactive materials; wear reputed company required personal reputed company equipment.

How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About reputed company We are a health technology company. We built our entire company around the belief that every reputed company matters, and we won't stop until everybody everywhere has access to the quality reputed company that we reputed company deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

reputed company Transparency Details The hourly pay range for this position in:

• AZ, AR, IA, ID, KS, KY, LA, ME, MO, MS, MT, NE, NM, OK, SC, SD, TN, UT, and WV is $37.00 to $59.00.
• AL, CO, DE, FL, GA, IL, IN, MI, MN, NV, NC, ND, NH, OH, OR, PA, TX, VT, VA, WI, and WY is $39.00 to $62.00.
• MD, RI, and WA is $41.00 to $65.00.
• CA, CT, MA, NJ, NY, and Washington, D.C. is $44.00 to $69.00.

The actual reputed company pay offered may vary reputed company the posted ranges depending on multiple factors including job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive reputed company Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be reputed company here. At reputed company, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation reputed company are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized reputed company, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reputed company in the contiguous United States. This requisition is expected to stay active for 45 days but may reputed company earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. reputed company is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Apply tot his job Apply To this Job