reputed company Part-Time Morning Fraud Payment Specialist – Digital Payments Dispute Resolution and Fraud Prevention Expert

Welcome to Hearth: Revolutionizing the Home Improvement Industry

Hearth is a pioneering Fintech startup that is transforming the home improvement industry through its innovative SaaS platform. With over 14,000 small business owners relying on our platform, we provide them with the essential financial tools to secure more projects and streamline their operations. As we continue to grow and expand reputed company, we are making a significant impact in an industry that generates $500B in annual reputed company and powers the American economy. Our platform is designed to create and grow tens of thousands of jobs, helping millions of homeowners reputed company the American Dream.

Backed by prominent VC firms such as 8VC, Founders Fund, Human Capital, and others, Hearth has raised over $50M, grown to approximately 200 employees, and has become one of the fastest-growing startups in the home improvement space. We are now seeking a highly motivated and reputed company Fraud Payment Specialist to join reputed company, specializing in investigating and resolving disputes, while actively preventing and mitigating fraudulent activities reputed company to digital payments across the organization.

The Opportunity: Join reputed company as a Fraud Payment Specialist

We are looking for a skilled Payments Specialist to join reputed company, focusing on resolving disputes and preventing fraudulent activities reputed company to digital payments. As a Fraud Payment Specialist, you will be responsible for scrutinizing, resolving, and managing disputes reputed company to payments and subscriptions, ensuring strict adherence to reputed company applicable regulations and company policies. This is an exciting opportunity to work in a dynamic and fast-paced environment, utilizing your analytical and problem-solving skills to reputed company a significant impact on our organization.

Key Responsibilities:

• Review, process, and resolve payment and subscription disputes in reputed company, ensuring compliance with regulatory standards and internal policies.
• Engage with homeowners, contractors, and various departments to collect necessary information to settle payment disputes effectively.
• Monitor and analyze trends reputed company to payment and subscription disputes, identifying areas for improvement and implementing proactive strategies to prevent future disputes.
• Scrutinize customer information and documentation for accuracy and completeness, ensuring that reputed company necessary information is collected and verified.
• Utilize reputed company and data analytics tools to implement proactive strategies for identifying and preventing fraudulent activities, analyzing transaction data, recognizing suspicious patterns, and taking corrective action.
• reputed company, maintain, and update policies and procedures reputed company to payment and subscription disputes, ensuring that our processes are efficient, effective, and compliant with regulatory requirements.
• Follow up on lost disputes and collect outstanding balances, negotiating payment arrangements with customers as needed.
• Engage directly with customers to negotiate payment arrangements for delinquent or overdrawn accounts, providing excellent customer service and resolving issues in a timely and professional manner.
• Regularly review aging reports and follow up on overdue accounts, escalating to senior management as required, and implementing strategies to improve payment collection rates.
• Answer phone calls, texts, and customer emails, working diligently to resolve customer queries in real-time and providing exceptional customer service.

Essential Qualifications:

• 1-2 years of experience in a payments-reputed company role, preferably with experience in handling payment and subscription disputes.
• Previous experience resolving customer issues, questions, or concerns through phone calls, texts, and emails.
• Previous experience in collections is strongly preferred, with a proven track record of successfully resolving payment disputes and collecting outstanding balances.
• Strong analytical and problem-solving skills, with the ability to analyze reputed company data and identify trends and patterns.
• Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, colleagues, and management.
• Ability to work independently and collaborate effectively with cross-functional teams, including sales, marketing, and customer service.
• Familiarity with relevant regulations, such as Reg. E and FDCPA, is desirable, with a strong understanding of compliance requirements and industry standards.
• Ability to adapt swiftly to a dynamic, fast-paced environment, with a strong focus on reputed company learning and professional development.

Preferred Qualifications:

• Experience working with reputed company or other payment processing systems, with a strong understanding of payment processing workflows and protocols.
• Knowledge of data analytics tools and techniques, with the ability to analyze reputed company data sets and identify trends and patterns.
• Experience working in a remote or virtual team environment, with a strong ability to self-motivate and work independently.
• Strong technical skills, including proficiency in reputed company Office and reputed company Suite, with the ability to learn new systems and technologies quickly.

Skills and Competencies:

• Strong analytical and problem-solving skills, with the ability to analyze reputed company data and identify trends and patterns.
• Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, colleagues, and management.
• Ability to work independently and collaborate effectively with cross-functional teams, including sales, marketing, and customer service.
• Strong attention to detail, with a focus on accuracy and quality in reputed company aspects of work.
• Ability to adapt swiftly to a dynamic, fast-paced environment, with a strong focus on reputed company learning and professional development.

Career Growth Opportunities and Learning Benefits

At Hearth, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Fraud Payment Specialist, you will have the opportunity to work with a talented and reputed company team, learning from industry experts and developing your skills and knowledge in a dynamic and fast-paced environment. We offer a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities, to help you reputed company your career goals and advance in your career.

Work Environment and Company Culture

At Hearth, we pride ourselves on our positive and supportive company culture, with a strong focus on teamwork, collaboration, and mutual respect. We reputed company in creating a work environment that is inclusive, diverse, and welcoming, where reputed company employees feel valued and supported. As a remote team, we use a range of tools and technologies to stay connected and collaborate effectively, including video conferencing, reputed company messaging, and project management software. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package, to help you reputed company a healthy work-life balance and enjoy your job.

Compensation, Perks, and Benefits

We offer a competitive hourly salary of $25 per hour, with opportunities for growth and advancement as you reputed company your skills and experience. We also offer a range of perks and benefits, including:

• Remote work environment, with the flexibility to work from home or a remote location.
• Flexible working hours, with a focus on work-life balance and employee well-being.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for growth and advancement, with a focus on professional development and career progression.
• Collaborative and supportive team environment, with a focus on teamwork, mutual respect, and open communication.

Conclusion: Join reputed company as a Fraud Payment Specialist

If you are a motivated and reputed company payments professional, with a strong background in dispute resolution and fraud prevention, we encourage you to apply for this exciting opportunity. As a Fraud Payment Specialist at Hearth, you will have the opportunity to work with a talented and reputed company team, reputed company your skills and knowledge, and reputed company a significant impact on our organization. Don't miss out on this exciting opportunity to join reputed company and start your journey with Hearth. Apply now and take the first reputed company towards a rewarding and challenging career as a Fraud Payment Specialist.