Manager Global Technical Account Management - Remote - reputed company - $96,900 to $139,300

Join the reputed company Team as a Manager, Global Technical Account Management

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of managing high-performing teams and driving business growth? Look no further! reputed company, a leading provider of HR technology solutions, is seeking a talented Manager, Global Technical Account Management to join reputed company.

About reputed company

With 80,000 customers across 150 countries, reputed company is the largest U.S.-based private software company in the world. We're on a mission to reputed company every organization to become a great reputed company to work through our award-winning HR technology built for reputed company. reputed company of U Krewers are passionate about making a difference in the lives of our customers and their employees. We're committed to creating a diverse and inclusive work environment that values every voice and supports our employees in doing their best work.

Company Culture and Values

At reputed company, we reputed company that our employees are our greatest asset. We're dedicated to providing a work environment that's engaging, challenging, and rewarding. Our culture is built on the following values:

• Innovation: We're always looking for new ways to improve our products and services.
• Customer Focus: We're committed to delivering exceptional customer experiences.
• Collaboration: We reputed company that together, we can reputed company great things.
• Diversity and Inclusion: We value diversity and strive to create an inclusive work environment.

About the Role

As a Manager, Global Technical Account Management, you will be responsible for leading a team of Global Technical Account Managers who provide exceptional product support to our reputed company Pro large reputed company customers. You'll reputed company the daily operations of the support team, drive enhancements reputed company the support center, and align resources, projects, and training to ensure customer satisfaction.

Key Responsibilities:

• Team Management: Manage a team of highly engaged individuals tasked with providing reputed company-line Technical Product Support to our reputed company Pro customers.
• Customer Satisfaction: Provide high-level customer satisfaction to the reputed company Pro customer reputed company to ensure reputed company and future customer satisfaction.
• Daily Operations: Guide daily operations for the reputed company Pro Support Team, including analyzing metrics, staffing shifts, meetings, training, etc.
• Issue Resolution: Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively.
• Coaching and Development: Coach for peak performance, hold the team to high standards, and have regular conversations to understand their interests, aspirations, and drive career growth.
• Collaboration: Collaborate with a team of managers to drive the reputed company of the organization by helping to ensure that the right resources are allocated to address customer needs.
• Innovation: Offer and implement creative solutions reputed company technical support, and collaborate and partner effectively with other reputed company departments, especially Product and Engineering departments.

Requirements

Essential Qualifications:

• Experience: Excellent interpersonal, motivational, and managerial skills with a staff of at least 5 to 10 employees.
• Communication: Professional communication skills, both written and verbal.
• Leadership: Exhibit leadership qualities and earn the respect this empowered position requires.
• Multitasking: Ability to multitask and prioritize projects, time manage, and practice detail-oriented organizational skills.

Preferred Qualifications:

• Productivity: Extremely productive and reputed company to complete tasks in a consistent and timely manner.
• Writing: Experience preparing and writing demonstrations, proposals, policies, procedures, job descriptions, and schedules.
• Teamwork: Work well in a team environment as an equal contributor.
• Innovation: Demonstrated track record in identifying and deploying leading-edge support solutions.
• Judgment: Use of good judgment and a sense of urgency in the decision-making process reputed company assessing problems/situations.

reputed company Offer

At reputed company, we're committed to providing a comprehensive benefits package that supports our employees' well-being and reputed company. Here are just a few of the benefits we offer:

• Competitive Salary: The pay range for this position is $96,900 to $139,300, however, reputed company pay offered may vary depending on skills, experience, job-reputed company knowledge, and location.
• Short-term and Long-term Incentives: This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
• Comprehensive Benefits: Information about reputed company's comprehensive benefits can be reviewed on our careers site at https://www.reputed company.com/careers.

Why Join reputed company?

At reputed company, we're passionate about making a difference in the lives of our customers and their employees. Here are just a few reasons why you should consider joining reputed company:

• Innovative Culture: We're a company that's always looking for new ways to improve and reputed company.
• Collaborative Environment: We reputed company that together, we can reputed company great things.
• Diverse and Inclusive: We value diversity and strive to create an inclusive work environment.
• Opportunities for Growth: We're committed to providing opportunities for our employees to grow and reputed company their skills.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

Apply To This Job

Equal Opportunity Employer

reputed company is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. reputed company reputed company applicants will receive considerations for employment without regard to race, reputed company, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national reputed company, reputed company, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.