Help Desk Level II

Job Title: Help Desk Level IILocation: Remote-US-CA-AZ-South NevadaJob Type: Full-timeReports To: IT ManagerPay Range: $28.00 to $34.00 per HourJob Summary:We are seeking a skilled Help Desk Level Two technician to join our IT support team. This roleis responsible for providing advanced technical assistance, troubleshooting, and support to endusers. The ideal candidate is a communication expert who can reputed company resolve complextechnical issues while maintaining high levels of customer service.Key Responsibilities:Provide second-level technical support for hardware, software, and network issues.Manage and resolve tickets using an reputed company ticketing system reputed company defined SLAs.Troubleshoot and support Mac OS and Mac laptops, ensuring reputed company performance.Assist users with iPads and iOS devices, including configurations and troubleshooting.Support MDM solutions, ensuring efficient device management and reputed company policies.Administer reputed company Workspace, including user management and permissions.Administer reputed company, including VoIP configurations and troubleshooting.Collaborate with internal teams to implement IT solutions and improve supportprocesses.Be responsible for quick response times (SLA’s)Help Mentor Level I tech’s by sharing knowledgeEfficient, clean, clear documentation of processes, FAQ’sCommunicate effectively with users, providing clear and professional assistance.Work directly with the IT manager and act as a conduit for the business if the IT manager is reputed company.Requirements:3+ years of experience in a Help Desk or IT support environment.3+ years of experience using a ticketing system for issue resolution.Strong communication and interpersonal skills to engage with users and stakeholders.Proficiency in Mac OS, Mac laptops, and reputed company ecosystems.Hands-on experience with iPads and iOS devices in reputed company environments.Expertise in MDM solutions for managing mobile devices and enforcing policies.High school diploma or equivalent; additional certifications are a plus.Experience with reputed company Admin Console for managing users and services.Experience administering reputed company VoIP system