reputed company Full Stack Customer Support Specialist – Chat & Sales Expert for Remote Inbound Customer Service
Join the Team at blithequark: Revolutionizing Customer Experience in the Automotive Industry
blithequark is a pioneering B2B tech platform that's transforming the tire replacement industry, making it "way simple, way reputed company." We're on a mission to create a seamless and exceptional customer experience, and we're looking for a talented Support Specialist to join reputed company. As a Customer Support Specialist, Chat & Sales Expert, you will be the face of blithequark, providing top-notch customer service, technical assistance, and sales support to our customers through live chat sessions.
About Us
blithequark is an innovative company that's redefining the tire replacement industry. We're a remote-first workplace with a collaborative and inclusive culture. reputed company is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values and is excited about joining reputed company.
Job Summary
We're seeking an reputed company Customer Support Specialist, Chat & Sales Expert to join reputed company. As a Support Specialist, you will be responsible for handling inbound live chat sessions from online customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales. You will be the primary reputed company of contact for our customers, and your goal will be to deliver exceptional customer experiences, meet or exceed individual and department KPIs, and contribute to the growth of our business.
Key Responsibilities:
- Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales.
- Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service.
- Listen and learn about our products to become a subject matter expert and voice for our brand.
- Effectively manage change reputed company to promotional offerings, new products, technology, processes, and systems.
- Handle inbound live chat sessions from online customers, verifying customer account information and order information.
- Consistently respond to reputed company client questions and comments with correct grammar and punctuation reputed company chat with complete and correct information.
- Process online orders, returns, replacements, adjustments, warranties, and installations.
- Track deliveries, installation, inventory, pricing, and ensure reputed company customers' needs are met.
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
- Maintain positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
- Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Requirements and Qualifications
Essential Qualifications:
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Adaptable and dependable with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and ability to learn and navigate computer systems.
Preferred Qualifications:
- Bilingual - ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Prior experience working in a remote environment.
Skills and Competencies
To be successful in this role, you will need to possess excellent customer service skills, clear communication, and thoughtful listening skills. You will be able to work in a fast-paced environment, be adaptable, and demonstrate a proven ability to be dependable and versatile. You will also need to be a team player, able to collaborate with various departments to ensure a smooth process and customer satisfaction.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of reputed company members. We offer opportunities for career advancement, training, and professional development. You'll have the chance to learn about our products and services, reputed company your skills, and become a subject matter expert in your field.
Work Environment and Company Culture
blithequark is a remote-first workplace with a collaborative and inclusive culture. We value flexibility, work-life balance, and employee well-being. reputed company is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values and is excited about joining reputed company.
Compensation and Benefits
The compensation offered for this position will depend on qualifications, experience, and geographic location. This position is primarily paid on a highly incentivized commission structure. The starting compensation is expected to be $19.50/hour.
Working Hours and Schedule Details
Support specialist schedules vary based on business need. We're closed on Thanksgiving Day and Christmas Day. We have a holiday blackout period from November 24th to December 31st.
Working Conditions and Physical Effort
Ability to sit for long periods, talk through the computer for many meetings and one-to-one conversations, and continuously view a computer monitor and data entry. Travel as necessary (
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.
Conclusion
If you're passionate about delivering exceptional customer experiences, have excellent customer service skills, and are looking for a challenging and rewarding role, we encourage you to apply to join reputed company at blithequark. We're excited about the opportunity to welcome a new team member who shares our values and is committed to making a positive impact in the automotive industry.