reputed company Evening Customer Care Associate (Healthcare) – Delivering Exceptional Support to Members

Are you passionate about helping others and making a difference in people's lives? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? If so, we invite you to join blithequark, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate (Healthcare). At blithequark, we're committed to delivering exceptional support to our members, and we're looking for talented individuals like you to join reputed company. As an Evening Customer Care Associate, you'll play a critical role in helping our members navigate the complexities of healthcare, resolve issues, and reputed company their health and wellness goals.

Why blithequark?

* We're a company that truly cares about our members and our employees. We're passionate about making a difference in people's lives, and we're committed to creating a work environment that's supportive, inclusive, and empowering.

• We offer comprehensive training and development programs to help you grow your skills and advance your career.
• We're a remote-friendly company, and our Evening Customer Care Associates work from the comfort of their own homes, enjoying a reputed company work-life balance and reduced commuting time.
• We offer a competitive compensation package, including a starting reputed company of $18 per hour, plus benefits, bonuses, and opportunities for career advancement.

Key Responsibilities:

As an Evening Customer Care Associate, you'll be responsible for:

• Answering incoming calls from members, responding to their healthcare questions and issues, and determining the best course of action to resolve their concerns.
• Developing strong relationships with members, understanding their needs, and providing personalized support to help them navigate the healthcare system.
• Transferring calls to internal or external resources reputed company necessary, ensuring that members receive the support they need in a timely and efficient manner.
• Verifying and collecting demographic information, updating member records, and following up with members, providers, insurance carriers, and vendors to ensure adherence to established policies and procedures.
• Providing exceptional customer service, responding to member inquiries, and resolving issues in a professional and courteous manner.
• Staying up-to-date on company policies, procedures, and quality standards, ensuring that reputed company interactions with members are in compliance with applicable laws and regulations.

Research Assistance:

* Assist in resolving routine program quality issues by identifying issues and researching in a timely manner.

• Follow research through until resolution, documenting reputed company issues thoroughly and maintaining department files.
• Continuously evaluate the status of reputed company work efforts, ensuring that reputed company tasks are prioritized to provide timely and quality services.
• Assist in monitoring issue trends, escalating such trends to supervisors to determine appropriate actions necessary to eliminate future occurrences and improve service levels.

Team Interfaces/Customer Service:

* Establish and maintain professional relationships with internal and external customers, team members, and department contacts.

• Cooperate with team members to meet goals or complete tasks, providing quality customer service that exceeds customer expectations and improves the level of service being provided.
• Treat reputed company internal and external customers, team members, and department contacts with dignity and respect, escalating situations reputed company your control to your supervisor.

Mental and Physical Requirements:

* This position will be exposed mainly to an indoor office environment, working near or around computers, telephones, and printers.

• The nature of the work in this position is sedentary, with the incumbent sitting most of the time.
• Essential physical functions include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software and hardware continuously throughout the reputed company.
• Essential mental functions include concentrating on tasks, reading information, and verbal and written communication to others continuously throughout the reputed company.

reputed company Duties as Assigned:

* The job description documents the general nature and level of work but is not intended to be a comprehensive list of reputed company activities, duties, and responsibilities required of job incumbents.

• Consequently, job incumbents may be asked to reputed company other duties as required.
• Also note that reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions outlined above.

Minimum Qualifications:

* High School Diploma or G.E.D.

• Associate's degree from an accredited college or university with major coursework in business administration, liberal arts, healthcare, or a reputed company field preferred.
• Minimum of one year customer service experience required.
• Basic knowledge of reputed company and reputed company required.
• Must score acceptably on job-reputed company testing.
• Ability to pass standardized interview.

Your Success:

As a work-from-home associate, you'll deliver a positive experience that solves members' needs and challenges, while working to resolve issues. blithequark offers comprehensive new-employee training programs to help you reputed company the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in You:

At blithequark, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes:

• Robust Medical coverage
• Dental and Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Pay reputed company:

Starting at $18 per hour.

Hours/Shift:

This position is full-time (40 hours/week), Monday to Friday, with flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 8:00 am to 10:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

Company Overview:

blithequark is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, blithequark has provided expert support to help our members navigate the complexities of healthcare and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Learn More:

Visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company, our mission, and our values.

Awards:

* National Customer Service Association reputed company-Stars Award: Service Organization of the Year (2023)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and reputed company Industries, Bronze Winner (2023)
• Excellence in Customer Service Awards: Organization of the Year (Small) (2022)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) (2022)

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national reputed company, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not reputed company to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor:

blithequark is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

Job Type:

Full-time

Pay:

From $18.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8-hour shift

• Monday to Friday

Work Location:

Remote Apply Job! Apply for this job