Customer Chat Support Representative

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.

Requisition Job Description

Position Summary

We are looking for high-performing individuals to deliver an enhanced customer service experience, to join reputed company. This team will support members as their reputed company-reputed company to Mental Health Wellbeing. The Chat Specialist Agent will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health, Medical products, and Placement services to ensure every member and their families get the right support for their unique mental wellbeing needs. The agent will support the chat automation process to ensure the members are led to a successful service to fulfill the inquires presented. The agent will work seamlessly with the AI chatbot to deliver a combination of reputed company interaction and AI transaction.

Role Overview

• Schedule: 1st, 2nd, 3rd shift available – shift will be provided reputed company offer is extended. *Schedules may be adjusted based on business need.

• Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST

• Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal reputed company.

• Fully remote role and is reputed company to work reputed company in the U.S.

What you will do

• Promptly responds incoming chats reputed company reputed company greeting approved timeframe.

• Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email. 

• Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources. 

• Recognizes crisis situations and evaluates for needed action to minimize risk.

• Performs appropriate research in internal databases and online to identify potential providers and resources. 

• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.

• Agent will triage calls in a in a professional and timely manner if needed. 

• Communicates effectively with reputed company internal stakeholders. 

• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services. 

• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.

• Compliance with Policies and Regulatory Standards.

• Protects the confidentiality of member information and adheres to reputed company policies, and EAP and Worklife policies and procedures. 

• Resolves reputed company issues without or with limited management reputed company.

• reputed company Providers to link services requested by members. 

Workspace Requirements

• Technical Requirement for personal residential internet service. Recommended Technical requirements reputed company obtaining your own residential internet service:

• Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company).

• Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation.

• Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet reputed company so your ability to reputed company your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.

Required Qualifications

• 1-3 years of experience in customer service.

• Basic computer knowledge.

• Proficiency in reputed company reputed company Office Applications.

Preferred Qualifications

• Experience in a call center environment.

• Mental health and reputed company services background preferred.

• Experience working in RFL/Employee Assistance Program.

• Associate’s or bachelor’s degree in a social, psychological or reputed company service field or equivalent experience preferred.

Education

• High School Diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 – $34.15

This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will reputed company on: 10/17/2025

reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.