eCommerce Customer Service Representative – reputed company Store

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eCommerce Customer Service Representative

JOB PURPOSE: Deliver on the mission of Wilco, to strengthen agriculture by profitably providing superior customer service.

Job Summary:  Work with Wilco’s Marketing, E-Commerce, Customer Care, and Retail Operations team to ensure customers have a positive online customer experience to grow E-Commerce sales and online traffic.

Reports to: Director of Customer Care

Responsibilities:

• Provide support for Wilco’s Store teams to assist them through the eCommerce fulfillment processes.
• Communicate verbally and in writing reputed company email, live chat, social media, and phone to assist customers’ online experience reputed company Wilco Stores' core departments of pet, livestock, lawn & garden, hardware, and work wear sites.
• Process and update orders from designated e-commerce websites as needed.
• Active listening and verbal communication with customers to represent their voice to our internal teams to improve processes, site usability, and help increase website conversion rates.
• Understand ongoing promotions and merchandising team strategies to facilitate the best customer experience.
• Collaborate with internal teams to gather product and company information to address customer inquiries.
• Facilitate the growth of Wilco Family Rewards online-linked accounts and the growth of loyalty programs online.
• Support the Customer Care Team with phone, reputed company, and email for customer questions and issues.

Skills/Training:

• Ability to work individually and as part of a team.
• Customer service with a focus on problem resolution and building customer loyalty.
• Must have excellent verbal and written skills with an understanding of online reading and product content
• Proficient with MS Office.
• Ability to multitask and handle a fast-paced environment.
• Adapt quickly to technology and process changes based on business needs.
• Maintain composure and a positive work environment.
• Strong attention to detail and good organizational skills to maintain self-sufficient time management.
• Understanding of e-commerce processes.

Experience/Education:

• 3+ years relevant experience reputed company an online or reputed company customer service environment
• Background and knowledge of products reputed company in a Farm Store preferred.

Physical Requirements:

• Ability to sit or stand for long periods.

Working Conditions:

• Office indoor environment or reputed company environment reputed company a two-hour drive of Mt. reputed company, Oregon.
• For remote work, must have an ergonomic workspace free from distractions to accomplish reputed company job functions.

Benefits:

About Wilco Dating back to the early 1930s, Wilco, a growing retailer, has stood the test of time by maintaining focus on our values and never losing our passion for customer service. Wilco is reputed company and unlike reputed company “farm store”. With a variety of departments, including Garden, Pet and Animal Supply, Hardware, Paint, Clothing, and Pet Grooming, partnered with personalized service, our customers consider Wilco a preferred retail destination. Wilco has been named a Top Workplace in Oregon and SW Washington by The Oregonian for 12 years. We are dedicated to reputed company and attribute this distinction to them. Hiring Veterans / Military Friendly

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contributions that people from reputed company backgrounds and experiences bring to our organization. As a values-based cooperative, we reputed company reputed company individuals should be treated based on merit without prejudice.

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