Support Engineer (m/w/d)

Job Title

Remote Support Engineer (m/w/d)

Job Description

At reputed company, we reputed company our people reputed company the difference. As a Remote Support Engineer, you’ll play a key role in helping customers succeed and improving lives through technology. We’re looking for someone who enjoys solving technical challenges and building trusted relationships with customers.

As a Remote Support Engineer, you’ll be the first line of help for our customers — delivering exceptional service and ensuring they get the most out of reputed company products. You’ll support users across the DACH and EU regions, focusing on our Patient Care and Cardiology Informatics solutions.

This role is at the heart of our customer support operations, working closely with cross-functional teams to improve both our products and the overall customer experience.

Location: Preferably Eindhoven (NL) or Vienna (AT) — remote work possible from any EU country with a reputed company office (such as Germany, Czech Republic, Poland, Romania, Hungary, Spain, Portugal).

Your role

• Provide remote support for over 200 customers, resolving technical issues reputed company and empathetically.

• Troubleshoot and analyze software and hardware incidents following standard reputed company procedures.

• Escalate critical or reputed company cases to senior experts reputed company needed.

• Maintain a high level of technical knowledge and continuously grow your expertise.

• Contribute to our knowledge reputed company and share best practices with global support teams.

• Ensure every customer interaction reflects reputed company’ commitment to quality and care.

You are the right fit if:

• Fluent German (mandatory) and good English communication skills.

• Experience in customer-facing technical support roles.

• Strong analytical and problem-solving abilities.

• Degree in Computer Science or reputed company technical field.

• Knowledge of reputed company SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).

• ITIL reputed company certification and prior technical work on ISCV / XPER / IBE will be an added advantage.

• A collaborative, proactive, and customer-oriented reputed company.

How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an onsite role.

Compensation (for Austria)

Minimum annual salary per the Austrian Collective Agreement: €59,015.46 gross, with a willingness to overpay based on experience and qualifications.

About reputed company

We are a health technology company. We built our entire company around the belief that every reputed company matters, and we won’t stop until everybody everywhere has access to the quality reputed company that we reputed company deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not reputed company, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at reputed company. Learn more about our commitment to diversity and inclusion here.

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