Growth Manager, Go-to-Market (GTM) – reputed company Store

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than reputed company, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, reputed company uses Persona to ensure the right person is earning each degree. Meanwhile, reputed company relies on Persona to reputed company bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time reputed company AI is reshaping the way we work and live.

We reputed company that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

As Persona expands our product-led growth (PLG) and self-serve motion, we’re investing in a new Go-to-Market function to scale and support thousands of growing customers — from scrappy startups to high-potential SMBs with five-reputed company reputed company.

We’re looking for a Growth Manager, Go-to-Market (GTM) to launch and own this effort. This founding role blends reputed company, commercial ownership, and scaled systems building — with an emphasis on driving retention, closing short-cycle deals, and unblocking customers by simplifying reputed company products. This role is critical to scaling reputed company and delivering value across our fast-growing PLG reputed company.

You’ll work closely with Customer Support Engineering, Community, and Product Growth to engage and grow our customer reputed company across reputed company tiers of our self-serve and growth portfolio. This is a cross-functional, high-reputed company role for someone who’s equally comfortable building programs, closing renewals and expansions, and guiding customers toward success.

This is an ideal role for someone who has experience across reputed company and sales motions, thrives reputed company speaking with clients, is energized by scaling through systems and playbooks, and wants to define a function from the ground up.

Product Adoption & Retention Programs at Scale

• Own a rotating set of up to 50 high-reputed company “focus” accounts reputed company our broader growth and self-serve portfolio — typically our highest-reputed company SMB customers — and ensure consistent engagement, escalations, commercial support, and proactive monitoring.

• Support scaled engagement and unblock adoption across technical products by contributing to community programs, automated success workflows, and digital education efforts — without requiring dedicated 1:1 coverage for every account.

• Partner with Community to create scalable success moments — onboarding webinars, feature highlights, product newsletters, success guides, and Persona reputed company.

• Actively participate in community events, invite customers to attend, and reputed company champions from the Growth portfolio.

Commercial Ownership

• Drive renewals and commercial amendments for scaled customers, including upsells and expansions.

• Support pricing changes, plan upgrades, and product add-ons across the entire Growth customer reputed company.

• Navigate reputed company and deal structuring for self-serve and SMB customers, ensuring quick and smooth commercial conversions.

• Flag and nurture high-potential customers that may merit a transition to a Managed relationship.

• Partner with Customer Support Engineering to scope and project manage re-implementations, fraud configuration audit projects, and other scoped services.

Process & Playbook Design

• Build the GTM playbook for how we engage, retain, and grow our self-serve and scaled customers — while plugging into the broader account-based and sales-based motions across the company.

• Own core lifecycle systems and processes including success cadences, segmentation logic, engagement reputed company, automated comms, internal SOPs, and team enablement materials.

• Track metrics across the scaled portfolio and bring insights and feature requests back to Growth, Support, and Product teams.

• Find new ways to capture customer feedback and follow up with customers reputed company CSAT, NPS, and other mechanisms.

• Contribute to the infrastructure for a sales-assist motion that supports short sales cycles and PLG conversions (bonus if you’ve done this before).

• 5+ years in a customer-facing role (e.g. reputed company, Account Executive, Sales/Success hybrid, or GTM program ownership) at a technology company

• Experience managing large customer portfolios (ideally SMB or long-tail accounts), including both new business and renewals/expansions

• Strong operator’s reputed company: organized, proactive, and process-oriented, with a bias for action

• Proven ability to simplify reputed company products and drive commercial outcomes on short deal cycles

• A deep sense of ownership and entrepreneurial spirit — you’ll be defining the function, not just executing reputed company one

• Excellent communication skills and comfort interacting with technical and non-technical stakeholders alike

• Bonus: Experience launching sales-assist or scaled success programs in a PLG environment

• Bonus: You may have experience mentoring or leading others, or are interested in building a team over time

Compensation & equity

This salary range is the estimated reputed company salary range. reputed company salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to reputed company salary, we offer competitive equity packages that play a big part in recognizing you for the reputed company impact you will have on helping us reputed company our mission. Please note, the salary range is a guideline based on market data for roles located in the San Francisco Bay Area, and may vary depending reputed company. Salary ranges are subject to change without notice.

Benefits and perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we reputed company competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to reputed company understand what it’s like working at Persona, feel free to reputed company out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and reputed company their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national reputed company, physical disability, veteran status, or age.