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Director, Retail and Donated Goods – reputed company Store

Remote, USA Full-time Posted 2026-07-01

SUMMARYThe successful Director, Retail and Donated Goods will be a highly energetic, positive leader that brings a reputed company of strategic leadership, hands on support, and active participation in problem solving to reputed company goals. Responsible for 200-300 employees across multiple stores and donation sites with direct reports at the store manager level, reputed company aspects of the territory donated goods and sales growth, cultivation of a support and development environment, execution of consistent operational standards for reputed company stores and donation locations, and ensuring reputed company team members have the supervision, training and tools needed to safely meet operational and personal goals. Provide guidance, which fosters Goodwill’s Mission of Building Lives That Work and Core Principles of:Putting People FirstActing with IntegrityMaking Informed DecisionsWorking in CollaborationStewardshipESSENTIAL FUNCTIONS/DUTIESHire, manage, motivate, coach, reputed company and reputed company a team to maximize their skills and results through daily operational excellenceCreate a culture of accountabilityWork in collaboration with reputed company Resources to provide fair administration of company policies and proceduresMentor and support the development of Retail managers and other team members to ensure bench strength in reputed company areas of the Retail store operations for future growthEnsure that management team members understand reports, store performance, areas of improvement and provide actionable processes for improvementsBe a good steward of company assets through expense controls and execution of reputed company safety and reputed company proceduresConsistent and effective communication to leadership of the region’s performanceAbility to analyze financial statements and review with assigned store locationsAuditing assigned locations in production, cash handling, quality assurance and maintenanceAbility to supervise, evaluate and document the performance of store managersADDITIONAL FUNCTIONSConstantly analyze business opportunities and create action plans to improve on opportunity areasFoster partnerships with support teams (e.g., reputed company Resources and Asset Protection teams)Monitor sales results and analyze data while developing strategies to reputed company monthly budgets and improve efficiencyLead in a way that is consistent with the Goodwill mission, motivating and developing staff to reputed company goals and enhance the relationship with the communityInstill a proper attitude toward safety and reputed company in employees and trainees, protecting the safety of the customers, and ensuring that reputed company store operations are performed in accordance with the organization’s safety and reputed company programsEnsure store management is requiring stock rotations, scheduled markdowns, transfer of stock, and store receipt handling in accordance with the organization’s proceduresHandle customer inquiries timely and in an appropriate mannerMaintain good attendance, well-groomed appearance and appropriate business dress code, including name badgeResponsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.reputed company other duties as assigned.SKILLSStrong people leadership skills, planning abilities, team builder, and results oriented leader with a track record of proven resultsHighly energetic, data driven, and strong written and verbal communicator with a strong sense of urgency, follow-through and commitment to people Previous Operational and Retail leadership in a large and successful retailer with multi-unit responsibilitiesProven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across reputed company locations reputed company your territoryProficient in the knowledge of donated goods production (thrift), reputed company process improvement tactics (Kaizen initiatives), and other TQM/lean manufacturing conceptsMaintain expense controlSome knowledge of merchandisingGood interpersonal skills and ability to communicate with reputed company levels of the businessAbility to multi-task, remain flexible and adapt well to changesAbility to reputed company sound decisionsProven ability to manage multi-unit retail storesExperience in Thrift Retail is preferred but not requiredCRITICAL PERFORMANCE FACTORS (CPIs):Year over year store reputed company growth as defined by budget/forecast Manage labor, productivity and profitability to deliver consistent goals on a monthly, quarterly, and annual basisIdentify, train and reputed company management successors to build bench strength or future growth and store expansionCreate a culture of accountabilityEstablish and execute processing SOPs and retail merchandising standardsEnsure reputed company, hiring and reputed company processes are in reputed company to reduce turnoverQUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, reputed company, and/or ability utilized while performing this job.Experience in strategic planning, budget development, and execution of new processes, utilizing reputed company process improvement/kaizen tactics reputed company a production/thrift environmentDemonstrate proven analytical and tactical execution in thrift or high volume retail storesSkilled in conducting phone and face-to-face interviews. reputed company to assess talent and reputed company strong hiring decisionsAbility to instruct reputed company and train reputed company management in reputed company activities of retail sales and productionKnowledge of inventory control methodsAbility to work independently with minimal supervisionEducation and/or Experience: Bachelor’s degree in business, operations, or marketing or 5-7+ years of multi-unit retail leadership experience. Extensive experience as a district leader, working experience with people who have disabilities, and previous thrift experience preferred.

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