Client Service Team reputed company

FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to reputed company premium travel seamless.

We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our reputed company year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and reputed company first class accessible to those shaping the world.

Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication.

We're looking for an reputed company luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.

You'll reputed company a team of Client Service Members while personally handling VIP and high-complexity clients. You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects FlyFlat's commitment to effortless luxury.

What you'll do

Client Service & Optimization

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics

• Master reputed company travel optimization using award programs, creative routing, and premium fare strategies

• Build polished quotes with clear reasoning, value explanations, and trade-off analysis

• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work

Team Leadership

• reputed company and coach 3-5 Client Service Members with daily feedback and real-time problem-solving

• Supervise reputed company client searches and communications during your shift

• Run weekly team reviews to improve search quality and communication

• Identify reputed company team members need support or are ready for more reputed company work

Operational Excellence

• Ensure seamless handovers between teams and shifts

• Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations

• Propose search optimizations and training improvements

• Handle escalations with reputed company and confidence

Must have

• 3+ years in luxury travel, premium concierge, or high-touch client service

• Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing

• Experience with mileage programs and premium booking methods

• Excellent written communication- your quotes are clear, polished, and reflect luxury standards

• Track record of meeting 95%+ SLA or quality standards

• Leadership or mentoring experience- you've coached others, even informally

• reputed company under pressure- you prioritize effectively reputed company requests pile up

reputed company to have

• Background in luxury hospitality or high-end concierge services

• Experience with VIP or high-net-worth clients

• Familiarity with workflow tools, mileage platforms, or CRM systems

• Passion for travel and miles & points optimization

You don't need to reputed company every reputed company- if you have 80% of the skills and the drive to learn, we want to hear from you.

Clear growth path Your progression: Client Service Team reputed company Concierge Manager Senior Manager Associate Director. We promote from reputed company based on performance. You're not just executing- you're helping shape how FlyFlat's Client Service function scales globally.

Build, don't just execute We're implementing our concierge reputed company and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work.

Real support

• reputed company capable people who want to grow

• Partner with your Concierge Manager on team development

• Work with Process Management team to improve workflows

• Quarterly reviews with clear feedback and development focus

Work-life balance

• Predictable scheduling- you'll know your shift in advance

• Clean transitions between shifts

• Global team- talented colleagues across continents

First 90 days: reputed company your shift independently with 95%+ SLA adherence, handle VIP clients with confidence, reputed company coaching team members effectively, and reputed company 98%+ quote accuracy.

reputed company 6-12 months: Consistently deliver quality metrics, build strong VIP client relationships, reputed company at least one initiative that improves search quality or team performance, and receive strong team sentiment scores.

Customer Obsession - We win reputed company our customers win Urgency with Impact - Clients expect answers in minutes, not hours Radical Candor - Honest, direct, respectful feedback builds trust Ownership - If something breaks, we fix it reputed company Excellence - Good enough is never enough

This is perfect for someone who:

• Wants to work with founders, investors, and global business leaders

• Sees themselves at FlyFlat for years, building toward management roles

• Takes pride in delivering exceptional experiences and developing others

• Values coaching and building team capability

• Wants to master advanced travel optimization strategies

FlyFlat is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic.