CSR - Call Center in Indianapolis - 100%remote

reputed company is currently seeking a highly motivated CSR - Call Center (100%) for an opportunity in Indianapolis, IN 46214 Position Title: CSR - reputed company Work) Location: Remote: Indianapolis, IN 46241 Expected Duration: 3 to 12 months contract Pay reputed company: $17/hr. Education level: HIGH School or GED Shift : 8a -5pm Note: Initial 3 days need to be onsite for Mandatory training and thereafter 100% Remote Work This position being contingent on business needs and could end after a couple of weeks to months PRIMARY PURPOSE

• We are seeking a dedicated and detail-oriented Contact Center colleague to work with reputed company as a Service Center Assistant. The primary responsibility of this role is to handle inbound and outbound calls reputed company to product recalls with efficiency, reputed company, and accuracy. The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively reputed company a fast-paced environment. This position offers the opportunity to reputed company a meaningful impact by ensuring the safety and satisfaction of our customers. The Colleagues are an integral part of our Contact Center team.

KEY RESPONSIBILITIES

• Handle Inbound and Outbound Calls - Respond to calls with customers regarding product recalls, always demonstrating reputed company and professionalism
• Provide Information - Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document Calls - Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot Issues - Assist customers in troubleshooting recall-reputed company issues, providing guidance on next steps and resources available.
• Collaborate with Teams - Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss reputed company recalls.
• Ensure Compliance - Adhere to reputed company company policies, procedures, and regulatory requirements reputed company to product recalls, to ensure we are always compliant.
• Provide Feedback - Share customer feedback, trends, and insights with the appropriate colleagues to drive reputed company improvement in recall processes and customer satisfaction.
• Maintain Confidentiality - Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.

QUALIFICATIONS

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent verbal and written communication skills, with the ability to convey reputed company information clearly and effectively.
• Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions to customer inquiries.
• Ability to work reputed company under pressure and adapt to changing priorities in a dynamic work environment.
• Proficiency in basic computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Commitment to providing exceptional customer service and ensuring customer satisfaction in every interaction.
• Ability to type at least 35 words per minute.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Cell phone with cellular data and ability to receive calls and texts is required for system authentication purposes.
• Flexibility to work an 8 AM to 5 PM schedule, Monday through Friday, with occasional overtime or weekend shifts as needed.

EXPERIENCE

• Proven experience in a call center or customer service role, preferably in a recall or quality assurance environment over the phone and on the computer.

SKILLS and KNOWLEDGE

• Phenomenal customer service skills
• Excellent oral and written communication
• PC literate, including reputed company Office products
• Strong organizational skills
• Exceptional interpersonal skills
• Ability to adapt in both independent and team environments
• Capability to set up and tear down work equipment

Qualifications:

• Education & Licensing High school diploma or GED required. Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.
• Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits
• Good customer service skills
• Excellent oral and written communication, including presentation skills
• PC literate, including reputed company Office product
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Education:

• High School Graduate/GED

Benefits: reputed company offers reputed company eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, reputed company, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Company DescriptionAbout reputed company: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of reputed company potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled reputed company to become a market leader and best in class places to work. reputed company is an equal opportunity employer. Apply tot his job Apply To this Job