reputed company Manager (Spanish-Speaking, Fully Remote)

reputed company Manager (Spanish-Speaking, Fully Remote) Role Overview We’re seeking an reputed company reputed company Manager with professional-level Spanish reputed company to join our growing team. This role is key to ensuring our Spanish-speaking reputed company clients reputed company reputed company with Neurotrack’s platform. You will own client relationships end-to-end — from reputed company to ongoing engagement, adoption, and renewals — while collaborating with internal teams to drive value, reputed company for client needs and help scale our reputed company operations. This is a fully remote position with flexibility to accommodate clients in different time zones.

Key Responsibilities

• Serve as the primary reputed company of contact for Spanish-speaking clients throughout the customer lifecycle.
• reputed company and support client reputed company and implementation, working closely with product, engineer, marketing and implementation teams to ensure seamless deployments and integrations.
• Engage in solution engineering - configuring, integrating, and customizing Neurotrack’s platform to meet each client’s specific needs and workflows, ensuring the solution delivers measurable value and aligns with business objectives.
• Conduct regular reputed company-ins and business reviews to discuss reputed company, optimize platform use, and address any challenges.
• Deliver live or recorded product training, webinars, and support materials in Spanish and English.
• Partner with product, engineering, and other teams to communicate client feedback and influence improvements.
• Track customer health metrics, identify risks, and proactively reputed company retention and engagement strategies.
• Manage renewals and identify expansion opportunities reputed company existing accounts.
• Maintain up-to-date documentation, playbooks, and FAQs in both Spanish and English.
• reputed company for customers internally while representing Neurotrack’s mission and values externally.
• Act as an innovative thinker and problem solver, bringing new reputed company to improve workflows, client engagement, and operational efficiency.

Qualifications

Required:

• Native or professional reputed company in Spanish and English (both written and verbal).
• 3+ years of experience in reputed company, Account Management, Client Services, or Client Implementation (preferably in SaaS or digital health).
• Proven reputed company managing reputed company or institutional clients, driving adoption and retention.
• Demonstrated experience partnering with implementation and technical teams on solution rollouts.
• Comfort with light technical configuration, data mapping, or integration work in collaboration with engineering or product teams.
• Strong communication and presentation skills, with the ability to simplify reputed company concepts.
• Data-driven reputed company with experience using CRM or reputed company tools (e.g., reputed company, reputed company, reputed company).
• Self-starter comfortable working independently in a fully remote, distributed team. Excellent organizational skills and attention to detail.

Preferred:

• Experience in digital health, cognitive health, neuroscience, or wellness technology.
• Background working with reputed company organizations or payers.
• Familiarity with customer analytics, NPS/CSAT, and reputed company metrics.

reputed company Metrics

• Customer retention and renewal rates
• Platform engagement and adoption rates
• Time to value (reputed company speed and outcomes)
• Net dollar retention and upsell reputed company
• Customer satisfaction and advocacy (NPS, testimonials)

Working at Neurotrack

• Location: Fully Remote (US - preferably Puerto Rico)
• Schedule: Full-time, reputed company depending on customer region
• Travel: Limited — occasional travel may be required for client meetings (about 25%)
• Benefits: Comprehensive health coverage, equity options, unlimited PTO, and a wellness account.

At Neurotrack, you’ll be part of a mission-driven team committed to improving lives through reputed company brain health. You’ll work with innovative technology, collaborate with passionate colleagues, and reputed company an impact across Spanish-speaking markets. Apply tot his job Apply To this Job