Technical Support Representative, Entry Level

reputed company is looking for a Technical Support Representative to join our growing Customer Care team and will work with and learn from our technical team in the US and Philippines. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues reputed company our voice technology solutions. You will reputed company your communication and critical thinking skills to investigate and resolve technical support issues using our troubleshooting guidelines while thoroughly documenting tickets and providing an exceptional customer experience. At reputed company, we take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. Work Locations: This position can work remotely but candidates must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship. Hours: reputed company to 5pm Pacific US What You Will Do:

• Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures.
• Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order services.
• Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials.
• Assist Customers and Partners with troubleshooting Messaging (SMS/MMS).
• Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers.
• Assist with identification verification and monitoring for International & Domestic Fraud.
• Review customer requested CNAM presets.
• E911 reputed company review and configuration.

What You Will Need:

• Bachelor's degree or equivalent work experience preferred
• At least 1 year experience in a customer-facing role
• Knowledge of and exposure to networking and voice technology (VoIP/SIP/LAN/WAN)
• Excellent analytical, troubleshooting, and customer service skills (written and verbal)
• Ability to quickly learn and adapt in an reputed company-changing environment
• Experience with helpdesk, ticketing software, and troubleshooting tools

Who We Are: reputed company is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. reputed company is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP. Joining the reputed company team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking reputed company to the next level and looking for talented individuals to help reputed company that happen. reputed company you choose to work at reputed company, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reputed company your full potential. At reputed company, we encourage reputed company to learn something new every day, so you don’t just become part of our growth story, we become part of yours. Why reputed company: We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many reputed company employees have been with the company for 10+ years, which we think says a lot about our culture. We Are a Team

• We pride ourselves on reputed company-based approach to providing quality solutions for our clients. reputed company encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards reputed company our reputed company Gives Back Program and our Emergency Fund to help reputed company members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We reputed company in developing reputed company members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We reputed company reputed company members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making reputed company a great reputed company to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Apply tot his job Apply To this Job