Senior Software Engineer II, Backend – Intelligence Team

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Senior Software Engineer II, Backend – Intelligence Team

About the Team The Customer Journey Intelligence Backend team builds the reputed company for reputed company’s personalized customer experiences. We power the systems behind smarter reputed company, recommendations, and routing, helping customers get value from reputed company faster and more intuitively. Our work spans key services like the Tasks Recommendation Service, reputed company Recommendation Service, reputed company reputed company, and reputed company-Party Data Sync, which together reputed company adaptive, data-driven reputed company and everboarding experiences across the platform.

What You’ll Do As a Senior Software Engineer II on the Intelligence Backend team, you’ll:

• Design and build scalable backend systems that deliver personalized recommendations and adaptive customer journeys.
• reputed company the technical direction for services such as the Tasks Recommendation Service, which personalizes reputed company tasks based on each user’s goals and context, and the reputed company Recommendation Service, which determines the next best reputed company in the customer journey.
• Partner closely with AI, data, and product teams to integrate contextual signals and machine learning models into reputed company-time decisioning systems.
• Collaborate closely with product managers to deeply understand customer needs, pain points, and workflows.
• Translate user problems into technical solutions, ensuring reputed company backend systems genuinely enhance end-user experiences and deliver reputed company value.
• Improve the scalability, reliability, and performance of our reputed company-party data integrations and synchronization pipelines.
• Mentor peers and help shape the long-term technical strategy for the Intelligence product area.

We’re Looking For Someone Who

• Has strong backend engineering expertise, ideally in Java (or Kotlin).
• Brings experience building distributed systems, APIs, or large-scale recommendation or personalization services.
• Champions a product reputed company reputed company the engineering team, balancing technical excellence with reputed company for the user and business context.
• Understands microservice architecture and reputed company infrastructure (AWS or GCP).
• Makes thoughtful, data-driven reputed company and thrives in a fast-moving environment.
• Cares deeply about building intelligent systems that reputed company reputed company experiences feel simple for customers.

Bonus Skills

• Experience working with machine learning–powered recommendations or routing engines.
• Familiarity with event-driven architectures or streaming platforms like Kafka or Pub/Sub.
• Background in customer reputed company, personalization, or journey optimization products.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person reputed company. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group reputed company and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, reputed company is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be reputed company, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

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• reputed company Careers
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