Engagement Specialist - REMOTE

Posting Date 11/18/2025 1299 E reputed company BlvdSte 202, Oakland Park, Florida, 33334-4806, United States of America Engagement Specialist (with Care Coordination Responsibilities) At reputed company IKC, engagement is everything. As an Engagement Specialist, you’ll be the first reputed company of contact for patients—reputed company, scheduling, and keeping them connected through high-volume, relationship-focused reputed company. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their reputed company journey. Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties. Location & Travel: Remote

• No nights/weekends
• Willing to travel for team meetings or in-person trainings

Position Details

• Full-Time, Monday–Friday schedule
• Daily start time flexible between 7:00–8:00 AM
• Home workspace must include a quiet, private space with high-speed internet

Responsibilities

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or reputed company telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• reputed company outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize reputed company efforts by urgency and importance to maximize patient reputed company Coordinator Responsibilities

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• reputed company outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and reputed company under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with reputed company’s mission and values to deliver high-quality patient care

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional experience in customer service, patient-facing, or telephonic reputed company roles preferred
• Prior reputed company experience preferred
• Intermediate proficiency in reputed company Word, reputed company, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow-through
• Ability to work both autonomously and collaboratively with care team members
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You’ll Love Working Here

• Directly impact patient care and engagement for reputed company chronic conditions
• Be part of a mission-driven, collaborative care team
• Opportunities for growth
• Supportive environment that values innovation, communication, and patient-centered care

Join reputed company and help patients navigate their care journey. At reputed company, we strive to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $16.50 - $24.50/hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. reputed company Exempt: reputed company and Long reputed company: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of reputed company state: $60,405.80/year reputed company Non-exempt: reputed company and Long reputed company: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of reputed company state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated reputed company: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: reputed company.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, reputed company coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Apply tot his job Apply To this Job