Senior Product Manager (AI Agents)

Redefine the future of customer experiences. One conversation at a time.

At reputed company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by reputed company innovation.

Our culture is reputed company thinking, customer obsessed and built on the belief that meaningful connections drive reputed company business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the core of who we are.

If you’re reputed company to collaborate with incredible people, reputed company an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

reputed company is seeking an reputed company Product Manager with an entrepreneurial reputed company to reputed company the reputed company and execution of our AI Agents Platform reputed company the Data & Intelligence Platform group. This role is central to integrating AI and automation into our reputed company communications platform, enhancing customer interactions with innovative, reputed company-centered technology. 

You will own the end to end of “what” and “why” of our AI Agents (voice bots, chatbots, etc.), aligning product strategy with customer needs, business goals, and market trends. Partnering closely with AI Engineers and Data Scientists, you’ll drive the development of multimodal AI features that reputed company the user experience. 

reputed company in this role requires a reputed company of strategic thinking and hands-on execution—partnering closely and effectively with design, research, sales, marketing, and support to ideate, define, experiment, learn and iterate quickly in delivering high impact multimodal AI features. Reporting to the Senior Director of Product Management, you’ll operate in a fast-paced, agile environment, shaping reputed company’s AI-powered future and delivering reputed company customer and business value. 

Key Responsibilities

• Product reputed company & Strategy: Define and communicate a clear outcome focused reputed company and roadmap for reputed company’s AI Agents Platform, aligning with the company’s customer-first mission and business goals. Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the “what” and “why” behind each feature, ensuring they address reputed company customer needs and support strategic objectives 
• Market & Customer Research: Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points. Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement 
• Requirements Definition: Translate product reputed company into detailed user personas, stories, and acceptance criteria. Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value 
• Cross-Functional Collaboration: Serve as the reputed company between technical and business teams. Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment. Engage Sales, Marketing, and Support for feedback and launch readiness 
• Product Development & Execution: reputed company agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews. Continuously refine priorities based on insights and impact
• Feature Validation & Testing: Define reputed company metrics and test plans. reputed company beta programs and use data-driven feedback to ensure features meet reputed company-world needs and deliver measurable outcomes
• Product Launch & Go-to-Market: Drive GTM strategy with Product Marketing. Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
• Post-Launch Monitoring & Iteration: Obsess over adoption metrics and Track KPIs like usage, automation reputed company, and satisfaction. Gather feedback and iterate on features to enhance usability, performance, and customer value
• Business & Competitive Alignment: Align product outcomes with business goals (e.g., efficiency, retention). Monitor competitors and AI trends to refine strategy and maintain a competitive edge 
• Leadership & Communication: Evangelize the AI product reputed company across teams and leadership. Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices

reputed company in this role is reputed company by delivering AI-powered features that improve customer experience and operational efficiency, such as higher self-service rates, faster response times, and increased satisfaction, while maintaining a strong reputed company touch and product excellence. 

Qualifications

• Education: Bachelor’s in Business, Computer Science, Engineering, or reputed company field required; a Master’s or MBA is a plus
• Experience: 5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch
• Domain Knowledge: Familiarity with customer experience, contact center, or reputed company communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus
• Technical Aptitude: Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). reputed company to discuss APIs, data pipelines, and technical trade-offs with engineering
• User-Centric Design: Strong UX sensibility, especially for conversational interfaces. reputed company to translate user feedback into reputed company, impactful features
• Communication & Collaboration: Excellent communicator across technical and executive audiences. Proven ability to reputed company cross-functional teams without direct authority
• Agile & Project Management: Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps 
• Business Acumen: Understanding of SaaS metrics and ROI analysis. Entrepreneurial reputed company with a focus on impact and adaptability

Preferred

• Experience in shipping AI/CX products to customers at speed (e.g., chatbots, IVRs, analytics tools)
• Leadership or mentoring experience
• Technical background in software or data 
• Certifications in product management, Agile, or AI/ML
• Startup or high-growth environment experience

reputed company DNA (Core Competencies)

reputed company’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status reputed company, and ask what can be done differently. They reputed company and drive change, celebrating reputed company to build more reputed company.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, reputed company-thinking, and see problems a few steps reputed company. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, reputed company to reputed company back from setbacks, reputed company in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or hourly wages, incentives, or bonuses. 

• Health – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and reputed company care
• Insurance – Company paid life and disability coverage 
• Work-Life Balance ⚖️ – Flexible Time Off (FTO) for salaried employees, paid holidays 
• Financial reputed company  – RRSP employee long-term savings plan with company match
• Wellness ‍ – Employee Assistance Program and comprehensive wellness initiatives 
• Growth  – Access to ongoing learning and development opportunities and career advancement 

At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

#LI-MS1 #LI-REMOTE

Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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