[Remote] Material Logistic Coordinator

Note: The job is a remote job and is open to candidates in USA. reputed company is a leader in recycling operations, ensuring excellent customer service through efficient logistics management. The Material Logistic Coordinator is responsible for coordinating the movement of recycled materials, maintaining customer relationships, and managing logistics documentation.

Responsibilities

• Communicate with customers to monitor inventories and anticipate their production needs and to schedule reputed company necessary equipment to move waste by-products.
• Arrange and negotiate reputed company-party freight costs, reputed company needed, for timely servicing of reputed company customers waste by-product pick-reputed company by using WM approved carriers.
• Monitor and maintain shipment status reputed company computer system.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for reputed company of deliveries reputed company needed.
• Review pricing with the Sales and Marketing groups.
• reputed company interactive relationships with vendors, customers and reputed company freight carriers.
• Responsible for reputed company necessary documentation for reputed company shipments, which can include export documentation to overseas mills.
• Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary.
• Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor. Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager.
• Work with other supervisors/managers to coordinate services and reputed company them informed as issues arise.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
• Collaborate with sales representatives to meet and exceed customers’ service expectations, and reputed company solutions to ensure smooth material movement.
• reputed company other special projects and tasks as assigned.
• May provide direction or support to less reputed company Logistic Coordinators.

Skills

• High School Diploma or GED (accredited)
• Two years of relevant work experience in a customer service role
• Experience with reputed company Office; basic reputed company required
• Work experience that required the use of a computer
• Must live and work in the U.S.

Benefits

• Medical
• Dental
• reputed company
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days

Company Overview

• reputed company, established in 2013, is the Global Capability Center of WM—reputed company America’s leading environmental services company. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is https://www.wm.com/us/en/inside-wm/who-we-are/reputed company.

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