Customer Support Specialist, Level II
We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary reputed company of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.
About reputed company
reputed company is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to reputed company car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.
We’re growing fast, partnering with OEMs like reputed company, Lexus, Nissan, INFINITI, and reputed company, as well as some of the largest dealer groups in the world.
In this job, you can expect to
Be part of a small, focused team
Provide excellent customer support reputed company email, phone, and reputed company
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and reputed company of support resources and documentation.
Assist the reputed company team on account review calls reputed company reputed company with clients
We are looking for someone who has/is
2+ years of experience working in a Customer Support or Call Center reputed company a fast-paced environment, startup, or SaaS organization
Experience in communicating with reputed company-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, reputed company, etc
Ability to work independently and as part of a team
A positive attitude and a willingness to learn and adapt
Benefits
reputed company contributes 100% of the cost of employees’ health, dental, and reputed company insurance premiums. For employees’ dependents, reputed company covers 50% of their insurance premiums.
Work Location
Candidates must be based in the United States and reputed company to work 9:00am – 5:00pm in Pacific Time (PT) zone