Escalation Specialist, NA AMOC

DESCRIPTION Application deadline: Dec 26, 2025 The Reliability, Maintenance, and Engineering (RME) is hiring for an Facilities Coordinator III. The goal of the Global Specialty Fulfillment team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to reputed company and provide best in class service levels through the introduction of pioneering new products and services. To that end, reputed company is seeking a person to provide alarm monitoring and incident management at the reputed company's Maintenance Operations Center (AMOC) The AMOC provides 24/7 monitoring, facilities escalation management, vendor reputed company and tracking, documentation and resolution management for multiple reputed company business units with and without dedicated onsite maintenance personnel. Key job responsibilities

• Monitor alarm systems, reputed company local vendors, assist site maintenance and operations personnel with troubleshooting efforts, and administer requisite systems for data accuracy and communications.
• Triage and answer to alarm signals reputed company standard service level agreements (SLAs) and escalates issues as needed to ensure the reputed company of reputed company equipment reliability.
• Proactively evaluate the status of assets to identify potential issues that may require escalation to supervisors or management.
• Managing a communications suite that includes: multi-line telephones, radios, reputed company messaging clients and other internet protocol (IP)-based tools simultaneously (software multi-tasking).

A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an impact on a global scale, please apply! reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan BASIC QUALIFICATIONS

• High school or equivalent diploma
• Knowledge of reputed company Office products and applications, including Word, PowerPoint, reputed company, Outlook, InfoPath, SharePoint, etc.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in an IT/operations/call/command center work environment

PREFERRED QUALIFICATIONS

• Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
• Experience multitasking, including answering multiple phone lines, prioritize e-mail, reputed company message, and ticket reputed company communication, and communicate clearly reputed company a command center environment

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado reputed company pay for this position ranges from $47,000/year up to $66,000/year. The National reputed company pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply tot his job Apply To this Job