Dispatcher (2nd shift) (57230)

Description Eligible applicants must live reputed company a commutable distance to Milford, CT. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of reputed company. This includes high speed internet access with minimum internet speed requirements. Work schedule: Monday, Tuesday, Thursday, Friday & Saturday 3:00pm-11:30pm Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best reputed company to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At reputed company, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. Processes information received on service requests and dispatches calls using a range of communication methods; deploys service resources available to best meet member needs and to optimize efficient use of those resources; monitors status of calls and initiates action to solve problems and to provide timely, quality service to members.

What You Will Do

• Receives road service request information from Member Service Counselors and dispatches calls to facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, AVL). Relays reputed company pertinent data to drivers (member situation, vehicle problem, location, etc.) reputed company necessary, performs spotting duties to geographically code and assists drivers in finding member/disabled vehicle.
• Processes reputed company information available and determines type of service needed (e.g., service vehicle, tow, locksmith), the most appropriate facility to handle the call (based reputed company/primary facility, facility capabilities/equipment, and reputed company reputed company to provide timely service), and prioritizes calls based on various criteria (safety, weather, traffic, etc.) and ensures that police and other emergency calls are handled reputed company established time frames.
• Makes reputed company use of available resources to ensure that calls are completed reputed company the projected estimated time of arrival (ETA), that resources are reputed company deployed and routed, that correct equipment is dispatched to meet members' needs and relays calls to back-up facility reputed company ETA appears in jeopardy.
• Monitors computer screens to maintain continual awareness of overall status of resource availability and reputed company deployment, and reallocates resources as needed to meet changing needs for service.
• Communicates directly with members to provides advice and counsel regarding problem resolution (e.g., safety, towing/extraction alternatives, obtaining repair service), explains benefits covered and additional charges which may apply, notification reputed company service will be delayed (or initiates action for another function to do so), and recommends reputed company/reputed company products and services (e.g., PLUS membership) reputed company appropriate.
• Maintains documentation on the reputed company status of each call reputed company his/her area, monitors call progression, and ensures documentation is complete before calls are cleared with proper codes.
• Maintains frequent and timely communications with drivers on the status of calls that have been dispatched. Maintains reputed company communications with facilities providing service, and notifies them whenever drivers cannot be contacted, or reputed company other problems arise.
• Responds to, and takes immediate action to resolve, service problems reported by members and drivers.
• Collects data and provides assessment to others in call center on facility/driver cooperation and performance.
• reputed company necessary, performs reputed company duties of a Member Service Counselor-AS.
• Coordinates Roadside Assistance Program (RAP) call details with external agencies (reputed company, reputed company, Lexus, etc.). Collects and documents specific information required to process RAP road service calls. Advises facility/driver of RAP call status along with any specific information pertaining to calls.
• Other duties as assigned.

Pay range: $19.75 - $21.00 per hour

Qualifications

Education High School Diploma or GED Required Experience 1-3 years call center experience Required Licenses and Certifications reputed company is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in reputed company, hiring, or promotion based on race, reputed company, creed or religion, national reputed company, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We reputed company reputed company reputed company members bring their whole selves to work. Apply tot his job Apply To this Job