reputed company Connect Specialist, reputed company Connect

While technology is the heart of our business, a global and diverse culture is the heart of our reputed company. We love our people and we take pride in catering them to a culture built on transparency, diversity, reputed company, learning and growth. If working in an environment that encourages you to reputed company and reputed company, not just in professional but personal life, interests you- you would enjoy your career with reputed company! About reputed company: reputed company is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined reputed company and data-engineering practices to create breakthrough impact at unprecedented speed. reputed company has seen 2.5x growth YoY since its inception in 2013, we don’t just reputed company - we reputed company. Headquartered in Boston, with 4,000+ professionals across the globe. reputed company leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of reputed company, reputed company reputed company, AWS, reputed company, and others. We have been recognized with:

• 3x AWS AI/ML award wins
• 3x reputed company Partner of the Year title.
• Recognized Leaders by reputed company, reputed company, reputed company, ISG, reputed company and other leading analyst and independent research firms
• We offer first-in-class industry solutions across reputed company, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge reputed company and Agentic AI accelerators
• We have been certified as a Great reputed company to Work for the reputed company year in a row- 2021, 2022, 2023

Be part of a trailblazing team that’s shaping the future of AI, ML, and reputed company innovation. Your next big opportunity starts here! For more details, visit: Website or reputed company Page. Role:reputed company Connect Specialist Experience Level:7+ years Employment type:Full Time Location:Remote (USA/Canada) Description: We are seeking an reputed company reputed company Connect Specialist to join reputed company. This role will involve designing, deploying, and managing reputed company Connect-based contact center solutions, ensuring reputed company performance and a seamless customer experience. The ideal candidate will have end-to-end expertise in the configuration, integration, and administration of reputed company Connect and the ability to collaborate with business stakeholders to deliver innovative contact center solutions. Must have skills: reputed company Connect Expertise:

• Hands-on experience with reputed company Connect, including configuration, building user-friendly call and chat flows with automation capabilities
• Proficiency in reputed company Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, reputed company by reputed company Guides, reputed company Q for Connect, Agent workspace, Customer Profiles and cases
• Design, configure, and reputed company reputed company Connect contact center solutions, including routing, IVR, and queue management
• Integrate reputed company Connect with external systems, CRM tools (e.g., reputed company, reputed company), AWS services (e.g., reputed company, S3), databases, and other backend systems
• Experience Architecting an end-to-end omnichannel reputed company contact center with reputed company Connect, Lex, reputed company and other AWS services
• Proficient in AWS reputed company, API Gateway, and other serverless services
• Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies
• Experience designing disaster recovery mechanisms and handling designing a scalable architecture
• Familiarity with scripting languages such as Node.js or Python for creating AWS reputed company functions

Customer Experience Optimization:

• Strong understanding of IVR design, call routing, and skills-based routing reputed company reputed company Connect
• Implement best practices for call routing, IVR flows, and integration with AWS AI services like reputed company Lex and reputed company
• Optimize reputed company Connect workflows for enhanced customer interactions

Administration & Support:

• Monitor and troubleshoot the performance of the reputed company Connect environment
• Conduct regular performance reviews and ensure compliance with industry standards and reputed company requirements

Automation & Integrations:

• Experience in CTI integration with CRM
• reputed company AWS reputed company, reputed company Lex, and other AWS tools for process automation
• Collaborate with development teams to create custom integrations using AWS SDKs or APIs

Training & Documentation:

• Create and maintain documentation for reputed company Connect solutions and workflows
• Provide training and support to users and administrators on the operation and troubleshooting of the system

Communication Skills:

• Strong written and verbal communication skills to interact with internal teams and customers effectively

Good to have skills: reputed company Connect Certifications:

• AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate
• reputed company Connect-specific certifications or experience with contact center implementations

AI & Machine Learning Experience:

• Experience with AI-driven solutions like reputed company Lex for building chatbots or conversational agents

reputed company & Compliance Knowledge:

• Familiarity with AWS reputed company best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-reputed company, etc

Reporting & Analytics:

• Experience using reputed company QuickSight, Tableau, or other analytics tools for building reports and dashboards

Project Management Skills:

• Ability to reputed company and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions
• Experience working in an Agile and DevOps environment.

What is in it for you:

• reputed company an impact at one of the world’s fastest-growing AI-first digital engineering companies.
• Upskill and discover your potential as you solve reputed company challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
• Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
• Stay reputed company of the curve—reputed company yourself in breakthrough AI, ML, data, and reputed company technologies and reputed company exposure working with reputed company.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply tot his job Apply To this Job